Empathy-Driven Patient Billing & Support Specialist

REVCO-SOLUTIONS-INC; Durham (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Performance Bonus

Medical/Dental/Vision/Life

401(k) Match

PTO

Paid Holidays

Job summary

REVCO-SOLUTIONS-INC is hiring a Patient Account Specialist for our on-site healthcare call center in Durham, NC. You will assist patients by explaining their accounts and guiding them through balance resolution, while delivering empathetic, professional service.

In this fast-paced role, strong communication, problem-solving, and multitasking abilities are essential. A high school diploma and basic computer skills are required, with benefits including a performance bonus plan and comprehensive

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Ability to multitask and type accurately.
• Empathy and patient-centered approach.

Responsibilities

• Answer inbound calls from patients with empathy and professionalism.
• Assist patients with insurance inquiries, claims, and billing matters.
• Provide information about medical procedures, services, and general healthcare inquiries.
• Document patient interactions and update systems per guidelines.

Skills

Communication skills

Empathy

Problem-solving

Multitasking

Education

High school diploma or equivalent

Job description

REVCO-SOLUTIONS-INC is hiring a Patient Account Specialist for our on-site healthcare call center in Durham, NC. You will assist patients by explaining their accounts and guiding them through balance resolution, while delivering empathetic, professional service.

In this fast-paced role, strong communication, problem-solving, and multitasking abilities are essential. A high school diploma and basic computer skills are required, with benefits including a performance bonus plan and comprehensive