Patient Billing & Account Specialist - Hybrid + Bonus

REVCO-SOLUTIONS-INC; Durham (NC); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

Disability Coverage

401(k) with Company Match

Paid Time Off

Paid Holidays

Monthly Bonus Plan

Hybrid opportunities

Job summary

Revco Solutions is seeking a Patient Account Specialist to join a high-energy healthcare call center. You will assist patients in understanding their accounts and resolving balances, delivering compassionate support in a fast-paced environment.

The role offers on-site work with a hybrid in-office/work-from-home option and a monthly bonus program. A strong emphasis on customer service and empathy guides daily activities and interactions with patients.

Qualifications

• High school diploma or equivalent.
• Proficient in basic computer applications.
• Empathy, compassion, and a genuine desire to help others.
• Strong attention to detail.

Responsibilities

• Answering inbound calls from patients and addressing inquiries with empathy and professionalism.
• Assisting patients with insurance inquiries, claims, and billing matters.
• Providing information about medical procedures, services, and general healthcare inquiries.
• Documenting patient interactions and updating relevant systems according to guidelines.

Skills

Excellent communication

Problem-solving

Multitasking & computer navigation

Typing accuracy

Education

High school diploma or equivalent

Job description

Revco Solutions is seeking a Patient Account Specialist to join a high-energy healthcare call center. You will assist patients in understanding their accounts and resolving balances, delivering compassionate support in a fast-paced environment.

The role offers on-site work with a hybrid in-office/work-from-home option and a monthly bonus program. A strong emphasis on customer service and empathy guides daily activities and interactions with patients.