Patient Account Specialist | Performance Bonus & Benefits

Revco Solutions; Durham (NC); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Life and Disability Coverage

401(k) with Company Match

PTO

Paid Holidays

Performance Bonus Plan

Job summary

Revco Solutions in Durham, NC is seeking a Patient Account Specialist to support patients with account questions and balance resolution. This on-site role requires empathy, strong communication, and a detail-oriented approach while delivering high-quality service.

You will handle inbound calls, explain insurance and billing matters, document interactions, and contribute to a fast-paced call center team that rewards performance through a bonus plan.

Qualifications

• High school diploma or equivalent is required.
• Proficient in basic computer applications and quick to learn new software.
• Empathy, compassion, and a genuine desire to help others.
• Strong attention to detail in all patient interactions.

Responsibilities

• Answer inbound calls from patients with empathy and professionalism.
• Assist patients with insurance inquiries, claims, and billing matters.
• Provide information about medical procedures, services, and healthcare inquiries.
• Document patient interactions and update systems according to guidelines.

Skills

Excellent communication

Problem solving

Multitasking

Empathy and patient-centered approach

Education

High school diploma or equivalent

Tools

Basic computer applications

Job description

Revco Solutions in Durham, NC is seeking a Patient Account Specialist to support patients with account questions and balance resolution. This on-site role requires empathy, strong communication, and a detail-oriented approach while delivering high-quality service.

You will handle inbound calls, explain insurance and billing matters, document interactions, and contribute to a fast-paced call center team that rewards performance through a bonus plan.