Patient Account Representative - Duke

REVCO SOLUTIONS INC; North Carolina; On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Performance Bonus

Benefits package

401(k)

PTO & Holidays

Job summary

Revco Solutions is seeking a Patient Account Specialist to join our on-site healthcare call center. You will assist patients with understanding their accounts, guide them through balance resolution, and provide clear information about procedures and services.

Responsibilities include handling inbound calls, addressing insurance and billing inquiries, and updating patient records. Excellent communication, empathy, and accuracy are essential for success in this fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Empathy, compassion, and a genuine desire to help others.
• Proven ability to learn new software quickly and adapt.
• Strong attention to detail.

Responsibilities

• Answer inbound calls from patients with empathy and professionalism.
• Assist patients with insurance inquiries, claims, and billing matters.
• Provide information about medical procedures, services, and general healthcare questions.
• Document patient interactions and update systems per guidelines.

Skills

Communication skills

Empathy

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Basic computer applications

Job description

Description

***On-Site Mon - Fri 8a to 5p***

Join Our High-Energy Healthcare Call Center Team!

At Revco Solutions we provide exceptional customer service to the patients we service. As a leading healthcare call center, we are seeking highly motivated individuals to join our high-energy call center team. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer service, we want you to be part of our team!

As a Patient Account Specialist, you will play a vital role in assisting the patients we serve by ensuring they receive the support and guidance they need. You will assist the patient with understanding their account and then work with the patient on resolving their balance.

For our valued team members, we offer an amazing bonus led by our Performance Bonus Plan, an innovative program designed to reward our top performing team members.

Other Benefits Include:

• Medical, Dental, Vision, Life and Disability Coverage
• 401(k) Savings Plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays

As a valued team member your responsibilities will include:

• Answering inbound calls from patients and addressing any inquiries, concerns, or requests with empathy and professionalism.
• Assisting patients with insurance inquiries, claims, and billing matters.
• Providing information about medical procedures, services, and general healthcare inquiries.
• Documenting patient interactions and updating relevant systems according to established guidelines.

To excel in this role, you should possess the following qualifications:

• Excellent communication skills, both verbal and written, with a compassionate and patient-centered approach.
• Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
• Ability to multitask, navigate computer systems efficiently, and type accurately.

Requirements:

• High school diploma or equivalent.
• Proficient in basic computer applications and the ability to learn new software quickly.
• Empathy, compassion, and a genuine desire to help others.
• Strong attention to detail.