Compassionate Family Service Counselor (Pre-Need Sales)

Sci Corp; Phoenix (AZ); On-site; USD 38,000 - 62,000; Full time

Job summary

Sci Corp seeks a Family Service Counselor to assist client families with cemetery arrangements and pre-need planning. You will lead generation efforts, respond to inquiries, and build trust-based relationships to ensure satisfaction and referrals.

Based at the Phoenix site, the role requires evening/weekend flexibility and a customer-focused, empathetic approach in a sales-oriented environment.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of college or equivalent experience preferred.
• 1-2 years of customer service or sales experience preferred.

Responsibilities

• Prospect and generate leads daily and obtain referrals from families served.
• Represent the team by building trust-based relationships with families and addressing their needs.
• Collaborate with funeral directors and staff to provide seamless, high-quality service.

Skills

Customer service

Sales

Communication

Relationship-building

Education

High school diploma

1-2 years college

Tools

CRM software

Microsoft Office

Job description

Sci Corp seeks a Family Service Counselor to assist client families with cemetery arrangements and pre-need planning. You will lead generation efforts, respond to inquiries, and build trust-based relationships to ensure satisfaction and referrals.

Based at the Phoenix site, the role requires evening/weekend flexibility and a customer-focused, empathetic approach in a sales-oriented environment.