Family Service Counselor — Pre-Need Sales

Sci Corp; Brentwood (MD); On-site; USD 50,000 - 100,000; Full time

Job summary

SCI Corp in Maryland seeks a Family Service Counselor to serve client families by arranging at-need and pre-need cemetery services, with a strong emphasis on personalized service and revenue generation.

The role requires lead generation, building trust-based relationships with families, and collaborating with funeral directors and location staff to deliver seamless, high-quality service. Evening and weekend availability is often necessary.

Qualifications

• High school or equivalent required.
• 1-2 years of college or equivalent experience preferred.
• Customer service or sales experience is preferred.
• Valid driver’s license with acceptable driving record.
• Ability to obtain an insurance license if required by state.

Responsibilities

• Prospect and generate leads, including referrals from families.
• Develop relationships with families and understand their needs.
• Provide timely, respectful, and professional responses to inquiries.
• Collaborate with funeral directors and location staff to ensure seamless service.
• Prepare for appointments and follow through on requests.

Skills

Lead generation

Relationship building

Customer service

Networking

Communication

Presentation

Education

High school diploma

1-2 years college or equivalent

Tools

CRM software

Job description

SCI Corp in Maryland seeks a Family Service Counselor to serve client families by arranging at-need and pre-need cemetery services, with a strong emphasis on personalized service and revenue generation.

The role requires lead generation, building trust-based relationships with families, and collaborating with funeral directors and location staff to deliver seamless, high-quality service. Evening and weekend availability is often necessary.