Empathetic Eligibility Specialist — Public Assistance

State of Alaska; Kenai (AK); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Competitive benefits

Flexible work schedules

Job stability

Job summary

The Department of Health in Alaska is hiring an Eligibility Technician II to join the statewide Public Assistance Eligibility Team in Kenai. You will help families, the elderly, and other individuals in need by determining benefits and guiding applicants through program requirements with empathy and clear communication.

This on-site role supports a modern and efficient eligibility workflow across the state, emphasizes teamwork, and offers opportunities to grow within the Division of Public

Qualifications

• Experience in customer service with diverse clients.
• Knowledge of program requirements and eligibility processes.
• Strong written and oral communication skills.

Responsibilities

• Determine eligibility for public assistance programs.
• Explain information needs and assist applicants.
• Interact with the public with empathy and professionalism.
• Collaborate with a statewide workflow team to process cases.

Skills

Customer Service

Eligibility Determinations

Technical Competence

Oral and Written Communication

Problem Solving

Education

Related college coursework

Job description

The Department of Health in Alaska is hiring an Eligibility Technician II to join the statewide Public Assistance Eligibility Team in Kenai. You will help families, the elderly, and other individuals in need by determining benefits and guiding applicants through program requirements with empathy and clear communication.

This on-site role supports a modern and efficient eligibility workflow across the state, emphasizes teamwork, and offers opportunities to grow within the Division of Public