Eligibility Technician 2 ( – Long Term Care Unit)

Holland America-Princess (Holland America Dawson City Inn); Anchorage, Juneau (AK, AK); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

The Division of Public Assistance (DPA) in Alaska is seeking an Eligibility Technician 2 (ET2) to join the Long-Term Care Unit, with training on multiple programs and the ability to handle a diverse caseload. The position is located in Anchorage and Juneau, possibly at either location depending on the most qualified candidate.

You will develop expertise in program policies to ensure eligibility criteria are met across various programs and work under general supervision to make independent

Qualifications

• Minimum one year of entry level experience as an Eligibility Technician 1 with the State of Alaska.
• Or one year performing similar work.
• Substitution: post-secondary education may substitute for the required experience.

Responsibilities

• Undergo formal training on programs managed by the Division.
• Demonstrate extensive knowledge and ability to work independently.
• Manage a diverse and sizable caseload under general supervision; make independent eligibility decisions.

Skills

Attention to detail

Customer service

Eligibility determinations

Self-management

Flexibility

Education

Substitution: college credits may substitute for experience

Job description

Job Description

Welcome to the Department of Health.

We’d be delighted to have you join our team.

This position is open to Alaskan Residents Only.

Please check out the

residency definition

to determine if you qualify.

This position is currently located in

Anchorage and Juneau.

The position may be in Anchorage or Juneau

, depending upon the location of the most qualified candidate.

What you will be doing

As an Eligibility Technician 2 (ET2) in the Long-Term Care Unit, you will undergo formal training on various programs managed by the Division. The ET2 is expected to demonstrate extensive knowledge, proficiency, and the ability to work independently and efficiently while managing a diverse and sizable caseload under general supervision. You will develop expertise in program policies, enabling you to make independent, complex eligibility decisions and apply your understanding of multiple program manuals to ensure eligibility criteria are met across various programs.

Our organization, mission, and culture

The Division of Public Assistance (DPA) is dedicated to supporting Alaskans in need by providing them with the basic living expenses and promoting self-sufficiency.

We treat individuals and families with respect and strive to help them achieve higher levels of independence while valuing their cultural, geographic, and economic diversity.

We are responsible managers of the public programs that we are entrusted with. We aim to achieve success by focusing on continuous improvement.

The benefits of joining our team

The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals. We believe in your career advancement and growth opportunities within our division.

We provide a competitive benefit package, flexible work schedules, and job stability.

The working environment you can expect

This position is part of a statewide eligibility team within the Long-Term Care Unit, located in Anchorage and Juneau.

You will collaborate with a team of highly trained staff who uphold the agency’s mission and values in an environment built on mutual trust and respect. Joining our team offers a unique and fulfilling experience, providing both challenges and rewards as we work toward creating a more modern and adaptable system to better serve Alaskans.

Who we are looking for

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

Attention to Detail

Is thorough when performing work and conscientious about attending to detail.

Customer Service

Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Eligibility Determinations

Knowledge of federal and/or state government or public assistance benefit regulations, policies, and procedures required to evaluate financial, personal, medical, and household information to determine program eligibility, authorize benefits, and maintain case records within mandatory timeframes.

Self-Management

Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior

Flexibility

Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.

Minimum Qualifications

• One year of entry level experience as an Eligibility Technician 1 with the State of Alaska;
• OR
• One year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations.

Substitution

Post-secondary education in such fields as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).