Eligibility Technician 2

State of Alaska; Wasilla (AK); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive benefits package

Flexible work schedules

Job stability

Job summary

The Division of Public Assistance in Alaska is seeking an Eligibility Technician 2 to determine eligibility for Medicaid, SNAP, Heating Assistance, Cash Assistance, and more across statewide offices. You will interview applicants, review information, and apply rules to make timely, accurate decisions.

If eligible, you’ll initiate benefits and work across multiple computer interfaces. The ideal candidate will have experience with program requirements, strong communication, and a commitment to

Qualifications

• One year of entry level experience as an Eligibility Technician 1 with the State of Alaska.
• One year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations.
• Substitution: Post-secondary education in such fields may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).

Responsibilities

• Interview applicants to determine eligibility and collect required information.
• Review financial and personal information and apply program rules to decide eligibility.
• Initiate authorization of benefits for eligible applicants and supports.
• Work across multiple computer interfaces to complete tasks and document decisions.

Skills

Computer Skills

Oral and Written Communication

Self-Management

Customer Service

Eligibility Determinations

Job description

Welcome to the Department of Health.

This Position Is Open To Alaskan Residents Only.

What you will be doing:

You will be part of the Public Assistance Eligibility Team focused on helping Alaskan families statewide reach higher levels of independence and self-sufficiency. As an Eligibility Technician 2, you’ll determine eligibility for a range of state and federal assistance programs, such as Medicaid, SNAP, Heating Assistance, Cash Assistance, and more.

Your responsibilities will include interviewing applicants, reviewing their financial and personal information, and applying program rules to determine their eligibility, making accurate and timely decisions in line with policies and regulations. For applicants who are determined eligible, you will initiate authorization of benefits for services and other supports. You will be working across multiple computer interfaces in this position.

Our organization, mission, and culture:

The Division of Public Assistance is committed to promoting self‑sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of, and earn the respect of, the clients, families, and communities we serve.

We honor cultural, geographic, and economic diversity and seek community involvement in our decisions and service delivery.

The benefits of joining our team:

The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals. We believe in your career growth and advancement opportunities.

We provide a competitive benefits package, flexible work schedules, and job stability.

The working environment you can expect:

This position joins a statewide eligibility workflow team in local Public Assistance offices across the state.

The work location is 855 W Commercial Drive, Wasilla, AK 99654.

Are you someone who enjoys taking on challenges with rewards? If yes, we would like to invite you to join one of our dynamic teams at the Division of Public Assistance. Working with us offers a unique and ever‑changing experience that is both challenging and rewarding. Our aim is to develop a more modern and adaptable system that can serve Alaskans better. Come and be a part of our team.

Who we are looking for:

The ideal candidate will possess some or all of the following position‑specific competencies in addition to the minimum qualifications listed below:

• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Self-Management: Sets well‑defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments promptly; works with minimal supervision; is motivated to achieve.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Eligibility Determinations: Knowledge of federal and/or state government or public assistance benefit regulations, policies, and procedures required to evaluate financial, personal, medical, and household information to determine program eligibility, authorize benefits, and maintain case records within mandatory timeframes. To view the general description and example of duties for this job class, please go to the following link and search for Eligibility Technician 2: https://www.governmentjobs.com/careers/Alaska/ classspecs

One year of entry level experience as an Eligibility Technician 1 with the State of Alaska.

One year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations.

Substitution: Post‑secondary education in such fields as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).

At the time of the interview, please provide the following:

1. Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application.
2. Current performance evaluation, if available.
3. A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualifications/competencies, if not already provided in the application.

Contact

For specific information regarding the position, feel free to contact the hiring manager at:
Joy Horn / Eligibility Office Manager 2
Email: [e-mail]

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.