Eligibility Technician 2 (PCN 068140M)

State of Alaska; Juneau (AK); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive benefits

Job stability

Flexible schedules

Job summary

State of Alaska's Division of Public Assistance is hiring an Eligibility Technician 2 to join the statewide Public Assistance Eligibility Team in Juneau. You will assess clients' needs, explain program requirements, and determine benefits while interacting with the public in a respectful, empathetic manner.

The role emphasizes accuracy, timely case processing, and adherence to federal and state rules. This on-site position offers stability, comprehensive benefits, and opportunities for growth

Qualifications

• Knowledge of federal/state government or public assistance regulations, policies, and procedures.
• Ability to evaluate financial, personal, medical, and household information to determine eligibility.
• Experience handling client information with accuracy and discretion.

Responsibilities

• Assess clients' needs and provide information or assistance.
• Explain program requirements and determine benefits.
• Interact with the public empathetically and resolve issues.

Skills

Customer service

Technical competence

Oral and written communication

Problem solving

Education

Post-secondary education in social services

Job description

This position is open to Alaskan Residents only.

What you will be doing:

In this role, you will be part of the statewide Public Assistance Eligibility Team. Together, we will help Alaskan families, the elderly, and other individuals in need reach higher levels of independence and self-sufficiency by connecting them with the public assistance programs our agency offers. You will also have the opportunity to interact extensively with the public, being empathetic while explaining the need for information or determining benefits. Being empathetic while explaining the need for information or determining benefits is a strong asset for this position.

Our organization, mission, and culture:

The Division of Public Assistance is committed to promoting self-sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of, and earn the respect of, the clients, families and communities we serve. We honor cultural, geographic and economic diversity and seek community involvement in our decisions and service delivery.

The benefits of joining our team:

The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to support your future career goals. We believe you have the potential to grow and advance into roles within our agency's Policy, Administrative, and Leadership teams.

We provide a competitive benefits package, flexible work schedules, and job stability.

The working environment you can expect:

This position joins a statewide eligibility workflow team in local Public Assistance offices across the state. The work location is 10002 Glacier Hwy #200, Juneau, AK 99801.

Who we are looking for:

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
• Oral and Written Communication: Expresses information to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations.

Eligibility Determinations:

Knowledge of federal and/or state government or public assistance benefit regulations, policies, and procedures required to evaluate financial, personal, medical, and household information to determine program eligibility, authorize benefits, and maintain case records within mandatory timeframes.

To view the general description and example of duties for this job class, please go to the following link and search for Eligibility Technician 2: https://www.governmentjobs.com/careers/Alaska/classspecs

One year of entry level experience as an Eligibility Technician 1 with the State of Alaska; One year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations. Substitution: Post-secondary education in such fields as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).

CLASSIFICATION

This position is currently under review as part of