Empathetic Customer Support Trainee

Blue-Cross-; Flowood (MS); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health benefits

Paid time off

Onsite gym

Job summary

Blue Cross & Blue Shield of Mississippi is seeking a Customer Support Specialist to answer inbound calls with empathy and guide customers to solutions. You will document interactions accurately and assist with follow-up while maintaining a customer-first mindset.

The role emphasizes active listening, clear communication, and the ability to navigate multiple systems. A Bachelor's degree is required, and the campus offers a supportive, health-focused environment.

Qualifications

• Bachelor’s degree required.
• Strong communication and listening skills essential.
• Ability to navigate multiple screens and applications while conversing with callers.
• Organizational and time-management skills needed.

Responsibilities

• Answer inbound phone calls with a professional, warm tone.
• Understand caller needs and guide to solutions or resources.
• Record accurate notes for follow-up in the system.
• Provide calm, expert guidance to callers.

Skills

Exceptional communication

Active listening

Empathy

Multitasking

Education

Bachelor’s degree

Job description

Blue Cross & Blue Shield of Mississippi is seeking a Customer Support Specialist to answer inbound calls with empathy and guide customers to solutions. You will document interactions accurately and assist with follow-up while maintaining a customer-first mindset.

The role emphasizes active listening, clear communication, and the ability to navigate multiple systems. A Bachelor's degree is required, and the campus offers a supportive, health-focused environment.