Empathetic Customer Support Specialist in Training

Blue Cross & Blue Shield of Mississippi; Flowood (MS); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Top-tier compensation

Great health benefits

401(k) with company match

Generous paid time off

Supportive work-life balance

Job summary

Blue Cross & Blue Shield of Mississippi is seeking a Customer Support Specialist to greet callers and guide them to solutions. You will answer inbound calls, listen with empathy, and document follow-ups in our system.

The role emphasizes clear communication, problem solving, and a strong customer-centric mindset, supporting our community’s health needs and maintaining work-life balance.

Qualifications

• Bachelor’s degree required.
• Strong communication skills and active listening are essential.
• Ability to handle multiple screens/applications while talking with customers.
• Good time management and organizational abilities.

Responsibilities

• Answer inbound phone calls with a professional, warm, and friendly tone.
• Listen carefully to caller needs and ask helpful questions.
• Guide callers through solutions, troubleshooting, or resource options.
• Record accurate notes in our system to ensure proper follow-up.
• Provide calm, expert guidance to callers.

Skills

Bachelor’s degree

Excellent communication

Active listening

Multitask across screens

Time management

Organizational skills

Education

Bachelor’s degree

Tools

None

Job description

Blue Cross & Blue Shield of Mississippi is seeking a Customer Support Specialist to greet callers and guide them to solutions. You will answer inbound calls, listen with empathy, and document follow-ups in our system.

The role emphasizes clear communication, problem solving, and a strong customer-centric mindset, supporting our community’s health needs and maintaining work-life balance.