Customer Support Specialist, Trainee

Blue-Cross-; Flowood (MS); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health benefits

Paid time off

Onsite gym

Job summary

Blue Cross & Blue Shield of Mississippi is seeking a Customer Support Specialist to answer inbound calls with empathy and guide customers to solutions. You will document interactions accurately and assist with follow-up while maintaining a customer-first mindset.

The role emphasizes active listening, clear communication, and the ability to navigate multiple systems. A Bachelor's degree is required, and the campus offers a supportive, health-focused environment.

Qualifications

• Bachelor’s degree required.
• Strong communication and listening skills essential.
• Ability to navigate multiple screens and applications while conversing with callers.
• Organizational and time-management skills needed.

Responsibilities

• Answer inbound phone calls with a professional, warm tone.
• Understand caller needs and guide to solutions or resources.
• Record accurate notes for follow-up in the system.
• Provide calm, expert guidance to callers.

Skills

Exceptional communication

Active listening

Empathy

Multitasking

Education

Bachelor’s degree

Job description

Healthy Careers Start HereYour career begins here!At Blue Cross & Blue Shield of Mississippi, we care deeply about the health of our community. We’re not just about providing health insurance, we are creating a strong, supportive community which encourages every Mississippian to live their healthiest life. Our Customer Support team believes in kindness, patience, and active listening.You will be the welcoming voice of our company. You will answer inbound phone calls, listen to people with empathy, and guide them to the right solutions. You do not just answer questions; you make people feel heard and supported every single day.Blue Cross & Blue Shield of Mississippi welcomes you to as a Customer Support Specialist to an environment of opportunity. Enjoy top-tier compensation, great health benefits, a 401(k), and generous paid time off in a role that respects your work-life balance. Bring your professional background to a team where you will truly advocate for others.In this role, you will:Answer incoming phone calls with a professional, warm and friendly tone.Listen carefully to caller needs and ask helpful questions.Guide callers through solutions, troubleshooting, or resource options.Record accurate notes in our system to ensure callers get the proper follow-up.Support callers with calm, expert guidance.Essential Skills and Experience:Bachelor’s degree.Computer proficiency with the ability to utilize multiple screens/applications while maintaining focus on a conversation.Exceptional communication skills both active listening and a clear spoken communication style.A natural focus on discovering functional answers to resolve issues.Strong organizational skills and time management.Life in this role:Every day you will come to a structured work setting that demands you bring your best. The supportive team environment and culture of learning provide the ability to build true connections that empower you to grow and succeed.With a focus on your health, the work environment allows you to thrive. The walking track, onsite gym and café are just a few of the highlights of the campus. Monthly Team Blue events allow you to meet new people and quickly become a member of the family.How to Apply and the Process:Set up a Workday account and complete your application process.Attach a copy of a resume and cover letter.Check your email for updates.Processes may include phone screen, testing, in-person interview (s), background and drug testing.Bring your experience, expertise and dedication to working for our customers.It’s good to be Blue!Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field. We are looking for employees who can bring their experience, expertise and dedication to work for our customers.