Patient Experience & Scheduling Specialist

Blue Cross & Blue Shield of Mississippi; Madison (MS); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Blue Cross & Blue Shield of Mississippi seeks a Patient Service Coordinator at the BlueHealth Baptist Care Center to greet patients, schedule appointments, verify insurance, and collect required releases. The role emphasizes proactive, service-oriented communication and collaboration across functions to ensure a smooth patient journey.

The incumbent supports a high level of patient satisfaction by representing the care center professionally and promoting its benefits and services.

Qualifications

• Bachelor’s degree with a 3.0 GPA or higher.
• Excellent active listening to understand patient issues.
• Strong communication skills to project a professional company image.
• Proactive, service-oriented demeanor to address potential issues quickly.

Responsibilities

• Greet patients courteously and manage patient flow.
• Schedule appointments and coordinate with care teams.
• Verify insurance and collect necessary releases prior to visits.
• Ensure care center readiness for appointments and smooth patient experience.
• Support the patient’s holistic health journey and promote services.

Skills

Active listening

Excellent communication

Proactive service

Education

Bachelor’s degree with 3.0 GPA

Job description

Blue Cross & Blue Shield of Mississippi seeks a Patient Service Coordinator at the BlueHealth Baptist Care Center to greet patients, schedule appointments, verify insurance, and collect required releases. The role emphasizes proactive, service-oriented communication and collaboration across functions to ensure a smooth patient journey.

The incumbent supports a high level of patient satisfaction by representing the care center professionally and promoting its benefits and services.