Onsite Healthcare Support Specialist – First-Call Help

Blue Cross & Blue Shield of Mississippi; Flowood (MS); On-site; USD 36,000 - 48,000; Full time

Job summary

Blue Cross & Blue Shield of Mississippi is seeking a Customer Support Specialist to deliver quality service onsite in Flowood, MS. The CSS will handle inquiries across myBlue, pharmacy, enrollment, billing, benefits and claims, aiming for first call resolution.

The role requires a Bachelor’s degree with a minimum 3.0 GPA, strong computer skills, and completion of call center training. Excellent active listening and communication are essential to provide tailored, confident assistance to members.

Qualifications

• Bachelor’s degree with at least a 3.0 GPA.
• Proficient computer skills and completion of all levels of the call center training program.
• Excellent active listening skills to understand members’ issues.
• Excellent communication skills to project a professional company image.

Responsibilities

• Provide quality service to customers seeking direction, information or assistance and strive for first call resolution.
• Research inquiries related to myBlue, pharmacy, enrollment, billing, benefits and claims to assist customers.
• Build a connection with each customer interaction and tailor information to their healthcare needs.

Skills

Active listening

Communication

Customer service

Education

Bachelor's degree with GPA 3.0

Job description

Blue Cross & Blue Shield of Mississippi is seeking a Customer Support Specialist to deliver quality service onsite in Flowood, MS. The CSS will handle inquiries across myBlue, pharmacy, enrollment, billing, benefits and claims, aiming for first call resolution.

The role requires a Bachelor’s degree with a minimum 3.0 GPA, strong computer skills, and completion of call center training. Excellent active listening and communication are essential to provide tailored, confident assistance to members.