Application Support Specialist: SME & Trainer

Blue Cross & Blue Shield of Mississippi; Flowood (MS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

401k

Paid time off

Work-life balance

Job summary

Blue Cross & Blue Shield of Mississippi is seeking an Applications Support Specialist to act as a SME for core business applications and provide top-tier technical support. The role bridges technology and operations, troubleshooting complex issues and delivering training and documentation to users.

Ideal candidates have a Bachelor’s degree in a related field and 2+ years in a tech support role, with strong communication and high accuracy.

Qualifications

• Bachelor’s degree in computer science, math or related field.
• Two or more years working in a technology support role.

Responsibilities

• Provide first level support for assigned business area to resolve application issues.
• Analyze business processes and recommend improvements to management.
• Coordinate with vendors to manage installations, upgrades and updates, limiting business area interruptions.
• Cross-functionally collaborate with Server Engineers, Network Engineers, Information Security and others, oversee implementations from start to finish.
• Provide technical documentation, reports of applications status and training to employees who utilize the application.

Skills

Communication skills

Problem solving

Attention to detail

Education

Bachelor's degree in computer science, math or related field

Tools

Microsoft Office

Job description

Blue Cross & Blue Shield of Mississippi is seeking an Applications Support Specialist to act as a SME for core business applications and provide top-tier technical support. The role bridges technology and operations, troubleshooting complex issues and delivering training and documentation to users.

Ideal candidates have a Bachelor’s degree in a related field and 2+ years in a tech support role, with strong communication and high accuracy.