Applications Support Specialist — SME & Troubleshooter

BCBS Blue Cross & Blue Shield of Mississippi, A Mutual Insurance Company; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Blue Cross & Blue Shield of Mississippi seeks an Applications Support Specialist to act as the SME for core business applications, delivering first-level support and solving complex issues. The role bridges technology and business operations, providing training and documentation to users across teams.

The ideal candidate has a Bachelor's degree in a related field and 2+ years in technology support, with strong communication skills and proficiency in Microsoft Office.

Qualifications

• Bachelor's degree in computer science, math or related field.
• Two+ years in a technology support role.
• Strong verbal and written communication skills.
• Superior telephone etiquette and customer service.
• Advanced knowledge of Microsoft Office tools.

Responsibilities

• Provide first-level support for assigned business area to resolve application issues.
• Analyze business processes and recommend improvements to management.
• Coordinate with vendors for installations, upgrades and updates.
• Collaborate cross-functionally with Server, Network, and Information Security teams.
• Create technical documentation, status reports, and provide user training.

Skills

Strong communication

Problem solving

Team collaboration

Education

Bachelor's degree in computer science, math or related field

Tools

Microsoft Office

Job description

Blue Cross & Blue Shield of Mississippi seeks an Applications Support Specialist to act as the SME for core business applications, delivering first-level support and solving complex issues. The role bridges technology and business operations, providing training and documentation to users across teams.

The ideal candidate has a Bachelor's degree in a related field and 2+ years in technology support, with strong communication skills and proficiency in Microsoft Office.