Application Support Specialist

BCBS Blue Cross & Blue Shield of Mississippi, A Mutual Insurance Company; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Blue Cross & Blue Shield of Mississippi seeks an Applications Support Specialist to act as the SME for core business applications, delivering first-level support and solving complex issues. The role bridges technology and business operations, providing training and documentation to users across teams.

The ideal candidate has a Bachelor's degree in a related field and 2+ years in technology support, with strong communication skills and proficiency in Microsoft Office.

Qualifications

• Bachelor's degree in computer science, math or related field.
• Two+ years in a technology support role.
• Strong verbal and written communication skills.
• Superior telephone etiquette and customer service.
• Advanced knowledge of Microsoft Office tools.

Responsibilities

• Provide first-level support for assigned business area to resolve application issues.
• Analyze business processes and recommend improvements to management.
• Coordinate with vendors for installations, upgrades and updates.
• Collaborate cross-functionally with Server, Network, and Information Security teams.
• Create technical documentation, status reports, and provide user training.

Skills

Strong communication

Problem solving

Team collaboration

Education

Bachelor's degree in computer science, math or related field

Tools

Microsoft Office

Job description

Healthy Careers Start Here We are seeking a detail-oriented Applications Support Specialist who loves to problem solve and dive deep into software becoming the ultimate "go to" person. This Specialists becomes the champion of the assigned core business applications, actively mastering assigned applications, transforming into a true Subject Matter Expert (SME). You will bridge the gap between technology and business operations by providing top-tier technical support, troubleshooting complex system issues, and ensuring our teams are supported to succeed. If you thrive on learning and enjoy teaching others, this may be the position for you.

• Provide first level support for assigned business area to resolve application issues.
• Analyze business processes and recommend improvements to management.
• Coordinate with vendors to manage installations, upgrades and updates, limiting business area interruptions.
• Cross-functionally collaborate, working closely with Server Engineers, Network Engineers, Information Security and others, oversee implementations from start to finish.
• Provide technical documentation, reports of applications status and training to employees who utilize the application.

The Applications Support Specialist has strong communication skills and can deal effectively with customers, vendors, peers, and management. With a high degree of accuracy and detail, they identify issues, research solutions and provide guidance to implement both solutions and processes to overcome issues. They can move a project from beginning to completion and follow through with training and support for customers.

This position requires:

• Bachelor's degree in computer science, math or related field.
• Two or more years working in a technology support role.
• Strong verbal and written interpersonal and communication skills.
• Superior telephone etiquette to deal effectively with customers, vendors, peers, and management.
• Advanced knowledge of Microsoft Office tools.
• Ability to work with a high degree of accuracy.

What to Expect: A work environment with a focus on your health which allows you to thrive. The walking track, onsite gym and café are just a few of the highlights of the campus. Monthly Team Blue events allow you to meet new people and quickly become a member of the team. With a highly competitive compensation package that includes medical benefits, 401k, ample paid time off and a schedule that supports true work/life balance, you could continue your career in an organization focused on building a healthier Mississippi.

At Blue Cross & Blue Shield of Mississippi (BCBSMS), we're not just about providing health insurance, we are creating a strong, supportive community which encourages every Mississippian to live their healthiest life. This mission requires a talented and motivated team with diverse sets of skills and experiences, aligned with the commitment of a healthy Mississippi. Bring your experience, expertise and dedication to working for our customers. It's good to be Blue! Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field. We are looking for employees who can bring their experience, expertise and dedication to work for our customers. At Blue Cross & Blue Shield of Mississippi, we work daily to help Mississippians find their personal answers to this question through health and wellness partnerships with quality healthcare providers, employer groups and community leaders across the state. Our goal is to help each person along their journey to a healthier life… their Blue Wellness Journey. Our health and wellness benefits are designed to support our members in understanding their health and in receiving the care they need at the right time and place, beginning with establishing a healthy relationship with a Primary Care Network Provider through an annual wellness visit at no out-of-pocket cost. We partner with our Network Providers to ensure the highest quality, evidence-based care is provided in each care setting from primary care to specialty care through our Primary Care Home, Blue Distinction+ Centers of Excellence and Maternity Care Quality initiatives. We partner with employer groups to make every workplace a healthy workplace by providing tools and information to help employees take ownership of their health and understand and make the most of their benefits, all while working to manage health and healthcare costs. We partner with community leaders and organizations to make healthy living resources available to all Mississippians through the work of the Blue Cross & Blue Shield of Mississippi Foundation, our support of the arts and culture and our Team Blue volunteers. These partnerships and our dedicated team of employees are making a difference every day, in our communities and in the lives of each person we reach. So, what does it mean to be healthy? The answer is about you, your health, your life… and all its possibilities. Live healthy. Live Blue.