Customer Support Specialist

Blue Cross & Blue Shield of Mississippi; Flowood (MS); On-site; USD 36,000 - 48,000; Full time

Job summary

Blue Cross & Blue Shield of Mississippi is seeking a Customer Support Specialist to deliver quality service onsite in Flowood, MS. The CSS will handle inquiries across myBlue, pharmacy, enrollment, billing, benefits and claims, aiming for first call resolution.

The role requires a Bachelor’s degree with a minimum 3.0 GPA, strong computer skills, and completion of call center training. Excellent active listening and communication are essential to provide tailored, confident assistance to members.

Qualifications

• Bachelor’s degree with at least a 3.0 GPA.
• Proficient computer skills and completion of all levels of the call center training program.
• Excellent active listening skills to understand members’ issues.
• Excellent communication skills to project a professional company image.

Responsibilities

• Provide quality service to customers seeking direction, information or assistance and strive for first call resolution.
• Research inquiries related to myBlue, pharmacy, enrollment, billing, benefits and claims to assist customers.
• Build a connection with each customer interaction and tailor information to their healthcare needs.

Skills

Active listening

Communication

Customer service

Education

Bachelor's degree with GPA 3.0

Job description

This role is 100% onsite in Flowood, MS. There is no remote capacity.

The Customer Support Specialist (CSS) is accountable for providing quality service to customers seeking direction, information or assistance by conducting effective research on matters related to myBlue, pharmacy, enrollment, billing, benefits and claims inquiries to ensure first call resolution is achieved.

This position is responsible for ensuring a connection is made with each customer interaction to assist the customer with their initial concern and provide information tailored to their individual healthcare needs.

Job-Specific Requirements:

• Must have a Bachelor’s degree with at least a 3.0 GPA.
• Must have proficient computer skills and be able to successfully complete all levels of the call center training program.
• Excellent active listening skills in order to clearly understand members’ issues.
• Must possess excellent communication skills to ensure a professional company image is projected at all times.

Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field. We are looking for employees who can bring their experience, expertise and dedication to work for our customers.