Application Support Specialist

Blue Cross & Blue Shield of Mississippi; Flowood (MS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

401k

Paid time off

Work-life balance

Job summary

Blue Cross & Blue Shield of Mississippi is seeking an Applications Support Specialist to act as a SME for core business applications and provide top-tier technical support. The role bridges technology and operations, troubleshooting complex issues and delivering training and documentation to users.

Ideal candidates have a Bachelor’s degree in a related field and 2+ years in a tech support role, with strong communication and high accuracy.

Qualifications

• Bachelor’s degree in computer science, math or related field.
• Two or more years working in a technology support role.

Responsibilities

• Provide first level support for assigned business area to resolve application issues.
• Analyze business processes and recommend improvements to management.
• Coordinate with vendors to manage installations, upgrades and updates, limiting business area interruptions.
• Cross-functionally collaborate with Server Engineers, Network Engineers, Information Security and others, oversee implementations from start to finish.
• Provide technical documentation, reports of applications status and training to employees who utilize the application.

Skills

Communication skills

Problem solving

Attention to detail

Education

Bachelor's degree in computer science, math or related field

Tools

Microsoft Office

Job description

Healthy Careers Start Here

We are seeking a detail-oriented Applications Support Specialist who loves to problem solve and dive deep into software becoming the ultimate “go to” person. This Specialists becomes the champion of the assigned core business applications, actively mastering assigned applications, transforming into a true Subject Matter Expert (SME). You will bridge the gap between technology and business operations by providing top-tier technical support, troubleshooting complex system issues, and ensuring our teams are supported to succeed. If you thrive on learning and enjoy teaching others, this may be the position for you.

Day-to-day Responsibilities Include

• Provide first level support for assigned business area to resolve application issues.
• Analyze business processes and recommend improvements to management.
• Coordinate with vendors to manage installations, upgrades and updates, limiting business area interruptions.
• Cross-functionally collaborate, working closely with Server Engineers, Network Engineers, Information Security and others, oversee implementations from start to finish.
• Provide technical documentation, reports of applications status and training to employees who utilize the application.

The Applications Support Specialist has strong communication skills and can deal effectively with customers, vendors, peers, and management. With a high degree of accuracy and detail, they identify issues, research solutions and provide guidance to implement both solutions and processes to overcome issues. They can move a project from beginning to completion and follow through with training and support for customers.

This Position Requires

• Bachelor’s degree in computer science, math or related field.
• Two or more years working in a technology support role.
• Strong verbal and written interpersonal and communication skills. Superior telephone etiquette to deal effectively with customers, vendors, peers, and management.
• Advanced knowledge of Microsoft Office tools.
• Ability to work with a high degree of accuracy.

What To Expect

A work environment with a focus on your health which allows you to thrive. The walking track, onsite gym and café are just a few of the highlights of the campus. Monthly Team Blue events allow you to meet new people and quickly become a member of the team.

• With a highly competitive compensation package that includes medical benefits, 401k, ample paid time off and a schedule that supports true work/life balance, you could continue your career in an organization focused on building a healthier Mississippi.

At Blue Cross & Blue Shield of Mississippi (BCBSMS), we’re not just about providing health insurance, we are creating a strong, supportive community which encourages every Mississippian to live their healthiest life. This mission requires a talented and motivated team with diverse sets of skills and experiences, aligned with the commitment of a healthy Mississippi.

It’s good to be Blue!

Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation.
• Our benefits program is among the best in the health care field.