Empathetic Customer Support Specialist — Atlanta (In-Office)

Southern Arkansas University; Atlanta (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Growth opportunities

Supportive workplace

Job summary

A leading educational institution in Atlanta is seeking a Customer Support Specialist to handle user inquiries with empathy and efficiency. This full-time position involves troubleshooting app issues, collaborating with product and engineering teams, and advocating for customer needs. Ideal candidates will have excellent communication skills, emotional intelligence, and a passion for helping others. Join a supportive team committed to changing lives at scale with your contributions.

Qualifications

• Strong written and verbal communication skills with high emotional intelligence.
• Ability to work in a fast-paced, mission-driven environment.
• Capable of maintaining internal knowledge bases and help docs.
• Interest in mental health, coaching, recovery, or behavior change is a plus.

Responsibilities

• Respond to customer inquiries via email, in-app chat, and other support channels.
• Troubleshoot technical issues, bugs, and user concerns.
• Collaborate with product and tech teams to provide user feedback.
• Serve as the voice of the customer across internal teams.

Skills

Empathy

Technical troubleshooting

Excellent communication

Problem-solving

Organizational skills

Tech-savvy

Education

Recent graduate or 1+ years customer-facing experience

Job description

A leading educational institution in Atlanta is seeking a Customer Support Specialist to handle user inquiries with empathy and efficiency. This full-time position involves troubleshooting app issues, collaborating with product and engineering teams, and advocating for customer needs. Ideal candidates will have excellent communication skills, emotional intelligence, and a passion for helping others. Join a supportive team committed to changing lives at scale with your contributions.