Global Customer Support Specialist - Hybrid (Atlanta)

Global-e; Atlanta (GA); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Professional growth opportunities

Energetic work environment

Job summary

A global e-commerce platform in Atlanta is seeking a Customer Service Agent to provide written support to merchants and customers. This hybrid role involves responding to inquiries accurately and efficiently while collaborating with internal teams. The ideal candidate thrives in a dynamic environment and has strong writing skills. We offer a supportive work culture and opportunities for professional growth.

Qualifications

• Comfort working in a fast-paced and detail-oriented environment.
• Previous customer service experience preferred.

Responsibilities

• Provide high-quality written support to merchants and end customers.
• Accurately respond to customer tickets from global markets.
• Communicate effectively with internal teams.
• Use logic, empathy, and efficiency to meet performance goals.
• Escalate urgent issues to Team Leader.
• Contribute ideas to improve processes.

Skills

Strong written communication skills

Attention to detail

Problem-solving ability

Collaboration with teams

Tools

Zendesk

Job description

A global e-commerce platform in Atlanta is seeking a Customer Service Agent to provide written support to merchants and customers. This hybrid role involves responding to inquiries accurately and efficiently while collaborating with internal teams. The ideal candidate thrives in a dynamic environment and has strong writing skills. We offer a supportive work culture and opportunities for professional growth.