Remote Customer Support Specialist

HR Partner; Atlanta (GA); Remote; USD 38.000 - 52.000; Vollzeit

Benefits dieser Stelle

Flexible schedule

Remote work option

Growth opportunities

Collaborative environment

Access to cutting-edge technologies

Zusammenfassung

Miestro in Atlanta, GA, is seeking a Customer Service Representative to deliver exceptional support via phone, email, and chat. You will resolve inquiries, guide users on the platform, and document interactions in our CRM, ensuring a smooth customer journey.

A positive, tech-savvy approach and strong English communication are essential for success. Join a fast-paced environment with flexible hours and the option to work remotely.

Qualifikationen

• Prior customer service experience is preferred.
• Excellent written and verbal English communication skills.
• Strong problem-solving and critical-thinking abilities.
• Comfort with digital platforms and software tools.
• Positive attitude with ability to work independently and in a team.
• Excellent time-management and multitasking capabilities.

Aufgaben

• Handle inbound customer inquiries via phone, email, and chat.
• Resolve issues and take ownership until a satisfactory resolution.
• Provide product guidance to maximise platform usage.
• Assist with troubleshooting and user-related problems.
• Document interactions in the CRM system.
• Collaborate with cross-functional teams to improve customer experience.

Kenntnisse

Customer service

English communication

Problem solving

Tech-savvy

Time management

Team collaboration

Tools

CRM software

Jobbeschreibung

Miestro in Atlanta, GA, is seeking a Customer Service Representative to deliver exceptional support via phone, email, and chat. You will resolve inquiries, guide users on the platform, and document interactions in our CRM, ensuring a smooth customer journey.

A positive, tech-savvy approach and strong English communication are essential for success. Join a fast-paced environment with flexible hours and the option to work remotely.