Empathetic Call Center Pro — In-Office, Atlanta

AnswerMTI; Atlanta (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

ESOP

Medical coverage

Dental coverage

Vision coverage

401(k) match

Life Insurance

PTO

Job summary

AMTI in Atlanta, GA is hiring a Full-Time Call Center Representative to join our in-office team. The role pays $16/hr and requires a 40-hour week with 10-hour shifts, including one weekend day and holidays. No prior experience is required as paid training starts day one.

You will handle high-volume calls with empathy, verify caller information, and enter details into our software, contributing to service quality and customer satisfaction in a fast-paced environment.

Qualifications

• Friendly, polished, and articulate phone presentation.
• Excellent verbal and written English communication.
• Basic computer literacy in Windows environment.
• Minimum typing speed of 35 WPM.
• Strong work ethic and reliable attendance.
• Flexibility to work one weekend day per week and holidays.

Responsibilities

• Provide warm, professional, and empathetic assistance to callers in a high-volume environment.
• Gather, verify, and route caller information accurately to the appropriate clients.
• Enter caller details into our software quickly and with strong attention to detail.
• Consistently hit core performance goals, including schedule adherence, average handling times, and quality assurance standards.

Skills

Verbal communication

Written communication

English fluency

Typing speed 35 WPM

Windows literacy

Tools

Windows OS

Job description

AMTI in Atlanta, GA is hiring a Full-Time Call Center Representative to join our in-office team. The role pays $16/hr and requires a 40-hour week with 10-hour shifts, including one weekend day and holidays. No prior experience is required as paid training starts day one.

You will handle high-volume calls with empathy, verify caller information, and enter details into our software, contributing to service quality and customer satisfaction in a fast-paced environment.