Empathetic Customer Support Specialist — Atlanta (In-Office)

Austin Community College; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Growth opportunities

Job summary

A community college in Atlanta is seeking a Customer Support Specialist who excels in empathetic communication and problem-solving. The role involves addressing customer inquiries, troubleshooting app issues, and advocating for user needs. Ideal candidates are tech-savvy, organized, and thrive in a collaborative environment. Competitive salary and benefits offered, making a positive impact every day.

Qualifications

• Strong communication skills with high emotional intelligence.
• Ability to thrive in a fast-paced environment.
• Tech-savvy with a capacity to learn new tools quickly.

Responsibilities

• Respond to customer inquiries with clarity and empathy.
• Troubleshoot technical issues and communicate solutions.
• Track common issues and suggest improvements.

Skills

Empathy

Problem-solving

Communication (verbal and written)

Technical troubleshooting

Organization

Team collaboration

Education

Recent graduate or 1+ years in customer-facing role

Job description

A community college in Atlanta is seeking a Customer Support Specialist who excels in empathetic communication and problem-solving. The role involves addressing customer inquiries, troubleshooting app issues, and advocating for user needs. Ideal candidates are tech-savvy, organized, and thrive in a collaborative environment. Competitive salary and benefits offered, making a positive impact every day.