Empathetic Customer Care & Retention Specialist

Kim Dupree - State Farm Agent; El Dorado (AR); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

License reimbursement

Simple IRA

Bonus program

Flexible schedule

Opportunity for advancement

Job summary

Kim Dupree - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service and support within a growing local insurance agency. You will handle inquiries, maintain records, and coordinate with colleagues to ensure customer satisfaction.

This role emphasizes client-focused service, problem-solving, and a proactive approach to retention and community needs, with growth opportunities for ambitious team players.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

High-stress handling

Job description

Kim Dupree - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service and support within a growing local insurance agency. You will handle inquiries, maintain records, and coordinate with colleagues to ensure customer satisfaction.

This role emphasizes client-focused service, problem-solving, and a proactive approach to retention and community needs, with growth opportunities for ambitious team players.