Customer Relations & Retention Specialist

Katie Carls - State Farm Agent; Midlothian (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Hiring bonus

Simple IRA

Performance bonus

Competitive salary

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Katie Carls - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service, resolve inquiries, and contribute to the agency's growth. You will engage with community members, maintain records, and coordinate with team members to ensure seamless service.

If you are customer-focused, calm under pressure, and possess strong communication and problem-solving skills, this role offers opportunities for advancement and professional development within a supportive team.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Strong communication and problem-solving skills.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Job description

Katie Carls - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service, resolve inquiries, and contribute to the agency's growth. You will engage with community members, maintain records, and coordinate with team members to ensure seamless service.

If you are customer-focused, calm under pressure, and possess strong communication and problem-solving skills, this role offers opportunities for advancement and professional development within a supportive team.