Customer Experience & Retention Specialist (Flexible)

Chris Semans - State Farm Agent; Town of Florida (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Chris Semans - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences and support community members. You will resolve inquiries, coordinate with team members, and help anticipate needs while contributing to the agency's growth.

The role offers a path for internal growth for driven and sales-minded individuals, with a focus on customer service excellence and community engagement.

Qualifications

• Strong communication and problem-solving abilities.
• customer service experience preferred.
• Calm under pressure and able to handle high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Job description

Chris Semans - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences and support community members. You will resolve inquiries, coordinate with team members, and help anticipate needs while contributing to the agency's growth.

The role offers a path for internal growth for driven and sales-minded individuals, with a focus on customer service excellence and community engagement.