Empathetic Automotive Service Advisor | Estimates & CSI

Fowler Honda of Longmont; Longmont (CO); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401K with employer match

Paid Time Off

Paid Holidays & Parental Leave

Education programs & sponsorships

Job summary

Fowler Kia of Longmont is seeking an Automotive Service Advisor to coordinate repairs, communicate clearly with guests, and provide accurate estimates and timelines. You will guide customers through the service process, review costs, and present the work performed to ensure satisfaction.

The role requires empathy for customers, the ability to interpret service documents, and strong communication with technicians and management. On-site position with competitive benefits and growth opportunities.

Qualifications

• Valid Driver's License and MVR acceptable to our Insurance Carrier.
• Ability to read and interpret documents such as safety rules and procedures.
• Ability to write routine reports and communicate effectively.
• Ability to speak effectively before groups of customers or employees.

Responsibilities

• Understand that our business revolves around our guests.
• Listen to guests and clearly communicate repair needs to technicians.
• Advise recommended/additional services based on the individual guest.
• Provide accurate estimates and timelines for repairs/maintenances.
• Stay connected in constant communication with each guest throughout the repair process.
• Inspect repair quality and ensure that all work is completed.
• Notify our guests when vehicles are ready for pick up.
• Review and simplify repairs performed and associated costs with every guest.
• Actively present the guest’s vehicle to them after service to stand by our work performed.
• Understand the inconvenience and emotion that stem from a broken vehicle and show empathy.
• Exceed CSI scores in accordance with manufacturer standards.

Skills

Clear communication

Empathy

Customer service

Verbal communication

Active listening

Safety procedures

Job description

Fowler Kia of Longmont is seeking an Automotive Service Advisor to coordinate repairs, communicate clearly with guests, and provide accurate estimates and timelines. You will guide customers through the service process, review costs, and present the work performed to ensure satisfaction.

The role requires empathy for customers, the ability to interpret service documents, and strong communication with technicians and management. On-site position with competitive benefits and growth opportunities.