Automotive Service Concierge & Advisor

Fowler Honda of Longmont; Longmont (CO); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

401K

Paid Time Off

Paid Holidays

Parental Leave

Employee Assistance Program

Education programs

Job summary

Fowler Honda of Longmont in Colorado is seeking an Experienced Service Advisor who excels in creating a welcoming, trustful service experience. You will greet customers, schedule appointments, and act as the liaison between customers and our service technicians, ensuring clear communication and accuracy in repair explanations.

Responsibilities include listening to needs, presenting honest cost estimates, upselling when appropriate, maintaining CSI scores, and delivering vehicles with thorough

Qualifications

• Minimum 6 months automotive experience.
• Valid Driver's License and MVR acceptable to our Insurance Carrier.
• Ability to greet customers promptly and courteously and articulate repair needs clearly.
• Willingness to follow dealership policy and maintain high CSI scores.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Upsell recommended/additional services with integrity.
• Provide accurate estimates of repair/maintenance costs.
• Follow up on repairs and keep customers informed of progress.
• Notify customers when vehicles are ready for pick up.
• Explain repairs and costs and perform active delivery.
• Handle concerns and keep Service Manager informed.

Skills

Customer service

Communication

Upselling

Estimates

CSI awareness

Job description

Fowler Honda of Longmont in Colorado is seeking an Experienced Service Advisor who excels in creating a welcoming, trustful service experience. You will greet customers, schedule appointments, and act as the liaison between customers and our service technicians, ensuring clear communication and accuracy in repair explanations.

Responsibilities include listening to needs, presenting honest cost estimates, upselling when appropriate, maintaining CSI scores, and delivering vehicles with thorough