Automotive Service Advisor — Compassionate Customer Care Pro

Longmont, CO; Longmont (CO); Presencial; USD 54 000 - 66 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401K employer matching

Paid Time Off

Paid Holidays & Parental Leave

Resumo da oferta

Fowler Kia Longmont is seeking an Automotive Service Advisor to help guests resolve vehicle issues quickly and smoothly. You will listen to customers, explain repair needs to technicians, and present clear estimates and timelines for repairs and maintenance.

You will stay in constant contact with guests, ensure service quality, and confirm final costs and next steps. A valid driver's license is required, with comprehensive benefits and a positive team environment.

Qualificações

• Experience in automotive service advising is preferred.
• Ability to explain repair needs clearly to guests and technicians.
• Capable of providing accurate estimates and timelines.

Responsabilidades

• Understand that our business revolves around our guests.
• Listen to guests and clearly communicate repair needs to technicians.
• Advise recommended/additional services based on the guest.
• Provide accurate estimates and timelines for repairs/maintenance.
• Stay connected with guests throughout the repair process.
• Inspect repair quality and ensure completion.
• Notify guests when vehicles are ready for pickup.
• Explain repairs and costs to guests clearly.

Conhecimentos

Customer service

Effective communication

Empathy

Valid driver’s license

Descrição da oferta de emprego

Fowler Kia Longmont is seeking an Automotive Service Advisor to help guests resolve vehicle issues quickly and smoothly. You will listen to customers, explain repair needs to technicians, and present clear estimates and timelines for repairs and maintenance.

You will stay in constant contact with guests, ensure service quality, and confirm final costs and next steps. A valid driver's license is required, with comprehensive benefits and a positive team environment.