Emerging Enterprise Senior Tech Success Manager — East/Central

Amplitude, Inc.; Northern (KY); Hybrid; USD 194,000 - 291,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) match

Flexible time off

Parental leave

Mental health benefits

ESPP

Job summary

Amplitude is seeking a Senior Technical Success Manager, Emerging Enterprise to own deployment, adoption, and value realization for a portfolio of strategic customers. You will guide cross-functional delivery, coordinate internal and partner teams, and drive renewals and expansion while ensuring measurable business outcomes.

You will partner with sales and provide presales-to-renewal guidance, shaping customer success playbooks and overall strategy.

Qualifications

• 5+ years in Customer Success or similar, B2B SaaS.
• 3+ years leading enterprise deployments with data governance focus.
• 2+ years managing 40-50 customer accounts.
• Experience co-owning renewals and expansion with sales.
• Experience training non-technical teams to be data-ready.
• Excellent communication across stakeholders, including executive levels.
• Strong project management and independent work capability.

Responsibilities

• Own deployment, adoption, and outcomes for 40-50 accounts from presales to renewal.
• Lead deployment planning, kickoff meetings, use case alignment, and delivery coordination.
• Identify and manage risks to prevent delays and ensure outcomes.
• Monitor portfolio health with AI signals; accelerate adoption and renewals.
• Drive product adoption through live sessions and new use cases.
• Develop success plans, track milestones, and manage onboarding to renewal.
• Present executive reviews linking Amplitude usage to business impact.
• Collaborate with Account Executives on renewals and expansion opportunities.
• Be the voice of the customer to inform product and strategy.
• Improve operations: create playbooks, share best practices, scale outcomes.

Skills

Customer Success

Enterprise deployments

Portfolio management

Renewals & expansion

Training non-technical teams

Communication

Project management

Job description

Amplitude is seeking a Senior Technical Success Manager, Emerging Enterprise to own deployment, adoption, and value realization for a portfolio of strategic customers. You will guide cross-functional delivery, coordinate internal and partner teams, and drive renewals and expansion while ensuring measurable business outcomes.

You will partner with sales and provide presales-to-renewal guidance, shaping customer success playbooks and overall strategy.