Senior Technical Success Architect, Emerging Enterprise

Jobgether SRL; United States; On-site; USD 194,000 - 291,000; Full time

Benefits offered by this job

Equity eligibility

Medical, dental, vision insurance

401(k) with employer match

Remote-friendly environment

Wellness stipend

Parental benefits

Job summary

Jobgether seeks a Senior Technical Success Manager, Emerging Enterprise in the United States. You will own deployment, adoption, and measurable outcomes across a portfolio of 40–50 emerging enterprise accounts—from presales through renewal—and guide customers with AI-enabled workflows and data foundations.

You will lead deployment planning, coordinate cross-functional delivery teams, and drive expansions by delivering compelling value narratives to executive stakeholders.

Qualifications

• 5+ years in Customer Success or similar in B2B SaaS.
• 3+ years leading enterprise deployments with data governance focus.
• 2+ years managing a portfolio of ~40–50 accounts.
• Experience supporting renewals and expansions with sales.
• Experience enabling non-technical teams to be more data-literate.
• Strong fluency in data foundations and AI-enabled workflows.
• Excellent project management, coordinating deployments and milestones.
• Ability to communicate with executives and cross-functional teams.

Responsibilities

• Own deployment, adoption, retention, and outcomes across ~40–50 emerging enterprise accounts from presales through renewal.
• Lead deployment planning: scoping, kickoff, use-case alignment, milestone tracking, reporting.
• Identify and resolve risks and blockers across active deployments.
• Monitor portfolio health using AI-augmented signals and prioritize actions.
• Drive product adoption via live sessions and customer enablement.
• Develop customer success plans with goals, risks, and outcomes.
• Deliver executive reviews linking platform usage to business impact.
• Partner with sales on renewals/expansion with value stories.
• Be the voice of the customer to internal teams for feedback.
• Establish scalable implementation playbooks and repeatable practices.
• Apply AI to workflows to improve efficiency and outcomes.

Skills

Customer Success

Technical AM

B2B SaaS

Enterprise Deployments

Portfolio Mgmt

AI Workflows

Executive Stakeholders

Job description

Jobgether seeks a Senior Technical Success Manager, Emerging Enterprise in the United States. You will own deployment, adoption, and measurable outcomes across a portfolio of 40–50 emerging enterprise accounts—from presales through renewal—and guide customers with AI-enabled workflows and data foundations.

You will lead deployment planning, coordinate cross-functional delivery teams, and drive expansions by delivering compelling value narratives to executive stakeholders.