Senior Customer Success Leader — Enterprise Outcomes

Spectrum; New York (NY); Remote; USD 71,000 - 183,000; Full time

Job summary

Spectrum is seeking a Senior Manager, Customer Success to lead a team serving complex enterprise customers. You will drive value realization, retention, and growth across a strategic portfolio, coordinating across sales, delivery, operations, consulting, support, and engineering.

You will establish consistent playbooks, coach leaders, and ensure customer outcomes drive renewal readiness and long-term relationship health in a dynamic managed services environment.

Qualifications

• Bachelor’s degree required; 8+ years in related field.
• 3+ years in a management or leadership role.
• Experience in Customer Success or related B2B tech/services.
• Proven ability to manage complex enterprise relationships.

Responsibilities

• Lead and develop Customer Success professionals for strategic enterprise relationships.
• Establish operating rhythms, expectations, and accountability across the team.
• Drive value realization, retention, and expansion through outcomes-based plans.
• Coordinate across Sales, Delivery,_ops, Consulting, Support, and Engineering.
• Mentor teams to handle escalations and multi-stakeholder environments.
• Partner with executives to ensure consistent customer experiences and renewal readiness.

Skills

Leadership

Executive communication

Customer success

Cross-functional collaboration

Mentoring / coaching

Education

Bachelor’s degree in a related discipline

Job description

Spectrum is seeking a Senior Manager, Customer Success to lead a team serving complex enterprise customers. You will drive value realization, retention, and growth across a strategic portfolio, coordinating across sales, delivery, operations, consulting, support, and engineering.

You will establish consistent playbooks, coach leaders, and ensure customer outcomes drive renewal readiness and long-term relationship health in a dynamic managed services environment.