Emergency Veterinary Receptionist

Dogwood Veterinary Specialty and Emergency - Marietta; Marietta (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Insurance

401(k) Matching

PTO & Holidays

Pet Care Discounts

Life Insurance

Disability Insurance

Employee Assistance Program

Wellness resources

Career growth opportunities

Student loan support

Job summary

Dogwood Veterinary Specialty and Emergency in Marietta, Georgia is seeking an experienced Emergency Veterinary Receptionist to join our reception team. You will welcome clients, coordinate patient flow, handle scheduling, and liaise with veterinarians and specialty teams to ensure a smooth experience from arrival to discharge.

Veterinary background is preferred, but strong healthcare client-service experience also fits.

Qualifications

• Experience in veterinary reception, emergency veterinary medicine, healthcare, urgent care, medical offices, or hospital operations.
• Confident communicating with clients in person and by phone.
• Comfortable handling emotional, urgent, and difficult conversations.
• Organized and able to prioritize multiple tasks in a busy environment.
• Comfortable navigating scheduling, payments, records, and administrative systems.
• Calm under pressure and able to make sound decisions.
• Strong team communicators who know when to ask questions and take ownership.
• Compassionate, professional, and genuinely invested in helping people and their pets.

Responsibilities

• Welcome and support clients during Emergency and Specialty visits.
• Coordinate patient arrival, check-in, discharge, transfers, and follow-up communication.
• Communicate clearly and compassionately during stressful situations.
• Manage phones, scheduling, payments, records, and client requests.
• Coordinate closely with Emergency Veterinarians, technicians, Criticalists, and specialty teams.
• Help maintain efficient patient flow in a fast-paced hospital.
• Maintain accurate client and patient information.
• Build your knowledge of Emergency and Specialty Veterinary Medicine.
• Contribute to a clean, organized, and professional client-facing environment.

Skills

Veterinary reception

Emergency veterinary experience

Client communication

Organizational skills

Scheduling systems

Calm under pressure

Team communication

Pet care empathy

Job description

Emergency Veterinary Receptionist

Department: Receptionists

Employment Type: Full Time

Location: Marietta, Georgia

Description

Dogwood Veterinary Specialty and Emergency is growing, and we're adding an experienced Emergency Veterinary Receptionist to our Marietta team.

If you're an experienced Veterinary Receptionist, Client Service Representative, Medical Receptionist, Patient Coordinator, or Healthcare Customer Service professional, join Dogwood Veterinary Specialty and Emergency, an established emergency and specialty veterinary hospital.

You'll help clients navigate stressful situations with compassion while coordinating client communication, patient flow, and daily hospital operations.

Veterinary experience is a plus, but strong client service, communication, and healthcare operations experience can translate well to this role.

Schedule Availability

10:00 AM - 8:00 PM

What You'll Do

You'll help create a seamless experience for clients and patients from arrival through discharge, transfer, or continued hospitalization.

• Welcome and support clients during Emergency and Specialty visits
• Coordinate patient arrival, check-in, discharge, transfers, and follow-up communication
• Communicate clearly and compassionately during stressful situations
• Manage phones, scheduling, payments, records, and client requests
• Coordinate closely with Emergency Veterinarians, technicians, Criticalists, and specialty teams
• Help maintain efficient patient flow in a fast-paced hospital
• Maintain accurate client and patient information
• Build your knowledge of Emergency and Specialty Veterinary Medicine
• Contribute to a clean, organized, and professional client-facing environment

What We're Looking For

We're looking for professionals who are:

• Experienced in veterinary reception, emergency veterinary medicine, healthcare, urgent care, medical offices, or hospital operations
• Confident communicating with clients in person and by phone
• Comfortable handling emotional, urgent, and difficult conversations
• Organized and able to prioritize multiple tasks in a busy environment
• Comfortable navigating scheduling, payments, records, and administrative systems
• Calm under pressure and able to make sound decisions
• Strong team communicators who know when to ask questions and take ownership
• Compassionate, professional, and genuinely invested in helping people and their pets

Veterinary experience is preferred, but candidates with strong human healthcare, emergency department, urgent care, medical reception, or other high-volume client service backgrounds are encouraged to apply.

The Heart of Dogwood

Get a glimpse of the people, patients, teamwork, and everyday moments that make Dogwood special.

Watch The Heart of Dogwood

Tour Dogwood with Co-Founder Dr. Andre Shih

Take an inside look at our Marietta hospital and see where you'll work, learn, and grow.

Tour Our Marietta Hospital

See the hospital. Meet the team. Imagine your next chapter at Dogwood.

Exceptional Teams Deserve Exceptional Support

Dogwood Veterinary Specialty and Emergency is committed to supporting the people who make our hospital exceptional.

Full-time team members enjoy:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Employee Pet Care Discounts
• Life Insurance
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Calm Health wellness resources
• Rocket Lawyer legal services for eligible team members and their immediate family
• Career advancement opportunities
• HeadStart Student Loan Support Program for eligible veterinary technician graduates

Ready to Grow With Dogwood?

If you're an experienced Emergency Veterinary Receptionist, Veterinary Receptionist, ER CSR, Client Service Representative, Medical Receptionist, Patient Coordinator, or Healthcare Receptionist looking for a hospital where your communication skills and professionalism truly matter, we want to hear from you.

Join Dogwood Veterinary Specialty and Emergency and help us raise the standard for Emergency and Specialty Medicine in Georgia.