Emergency Veterinary Receptionist

Dogwood Veterinary Specialty and Emergency; Marietta (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Paid Holidays

Employee Pet Care Discounts

Life Insurance

Disability Insurance

Employee Assistance Program

Calm Health wellness resources

Career advancement opportunities

Student Loan Support

Job summary

Dogwood Veterinary Specialty and Emergency in Marietta, GA is seeking an experienced Emergency Veterinary Receptionist to join our busy team. You will welcome clients, coordinate patient flow, and support daily hospital operations with compassion during stressful times.

Ideal candidates have veterinary reception or healthcare customer service experience and are comfortable handling urgent conversations, scheduling, payments, and records. A passion for animals and teamwork completes the profile.

Qualifications

• Experience in veterinary reception or healthcare customer service.
• Strong communication skills with clients in person and by phone.
• Ability to handle stressful, urgent conversations with compassion.

Responsibilities

• Welcome clients during Emergency and Specialty visits.
• Coordinate patient arrival, check-in, discharge, transfers, and follow-up communication.
• Manage phones, scheduling, payments, records, and client requests.
• Coordinate with Emergency Veterinarians, technicians, and specialty teams.
• Maintain accurate client and patient information.

Skills

Client communication

Emergency environment

Healthcare customer service

Team collaboration

Job description

Description

Department: Receptionists

Location: Marietta, Georgia

Schedule Availability: 10:00 AM - 8:00 PM

Dogwood Veterinary Specialty and Emergency is growing, and we're adding an experienced Emergency Veterinary Receptionist to our Marietta team.

If you're an experienced Veterinary Receptionist, Client Service Representative, Medical Receptionist, Patient Coordinator, or Healthcare Customer Service professional, join Dogwood Veterinary Specialty and Emergency, an established emergency and specialty veterinary hospital.

You’ll help clients navigate stressful situations with compassion while coordinating client communication, patient flow, and daily hospital operations.

Veterinary experience is a plus, but strong client service, communication, and healthcare operations experience can translate well to this role.

What You’ll Do

You’ll help create a seamless experience for clients and patients from arrival through discharge, transfer, or continued hospitalization.

• Welcome and support clients during Emergency and Specialty visits
• Coordinate patient arrival, check-in, discharge, transfers, and follow-up communication
• Communicate clearly and compassionately during stressful situations
• Manage phones, scheduling, payments, records, and client requests
• Coordinate closely with Emergency Veterinarians, technicians, Criticalists, and specialty teams
• Help maintain efficient patient flow in a fast-paced hospital
• Maintain accurate client and patient information
• Build your knowledge of Emergency and Specialty Veterinary Medicine
• Contribute to a clean, organized, and professional client-facing environment

What We’re Looking For

• Experienced in veterinary reception, emergency veterinary medicine, healthcare, urgent care, medical offices, or hospital operations
• Confident communicating with clients in person and by phone
• Comfortable handling emotional, urgent, and difficult conversations
• Organized and able to prioritize multiple tasks in a busy environment
• Comfortable navigating scheduling, payments, records, and administrative systems
• Calm under pressure and able to make sound decisions
• Strong team communicators who know when to ask questions and take ownership
• Compassionate, professional, and genuinely invested in helping people and their pets

Veterinary experience is preferred, but candidates with strong human healthcare, emergency department, urgent care, medical reception, or other high-volume client service backgrounds are encouraged to apply.

See What Makes Dogwood Different

The Heart of Dogwood

Get a glimpse of the people, patients, teamwork, and everyday moments that make Dogwood special.

Watch The Heart of Dogwood

Tour Dogwood with Co-Founder Dr. Andre Shih

Take an inside look at our Marietta hospital and see where you’ll work, learn, and grow.

Tour Our Marietta Hospital

See the hospital. Meet the team. Imagine your next chapter at Dogwood.

Exceptional Teams Deserve Exceptional Support

Dogwood Veterinary Specialty and Emergency is committed to supporting the people who make our hospital exceptional.

Full-time team members enjoy:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Employee Pet Care Discounts
• Life Insurance
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Calm Health wellness resources
• Rocket Lawyer legal services for eligible team members and their immediate family
• Career advancement opportunities
• HeadStart Student Loan Support Program for eligible veterinary technician graduates

Ready to Grow With Dogwood?

If you’re an experienced Emergency Veterinary Receptionist, Veterinary Receptionist, ER CSR, Client Service Representative, Medical Receptionist, Patient Coordinator, or Healthcare Receptionist looking for a hospital where your communication skills and professionalism truly matter, we want to hear from you.

Join Dogwood Veterinary Specialty and Emergency and help us raise the standard for Emergency and Specialty Medicine in Georgia.

Emergency Reception. Exceptional Client Care. Grow With Dogwood.