Emergency Vet CSR: Calm Client Care

Brief Media, Inc.; Charlottesville, Northern (VA, KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Night differential pay

Career growth opportunities

Health, dental, and vision insurance

401(k) with company match

Job summary

Virginia Veterinary Specialty & Emergency is seeking an Emergency Veterinary Client Service Representative (CSR) to join our fast-paced emergency department in Charlottesville, VA. You will be the first point of contact for clients and pets, delivering empathetic service while supporting our veterinary team in critical care environments.

This full-time position offers day-to-day client coordination, phone triage, appointment scheduling, and clear financial transactions.

Qualifications

• Experience in veterinary, medical, or customer service roles preferred.
• Strong communication and problem-solving skills.
• Ability to stay calm, compassionate, and professional under pressure.
• Excellent organizational skills and attention to detail.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Welcome clients with warmth and compassion during stressful situations.
• Answer phones, schedule appointments, and manage patient check-ins and check-outs.
• Process payments and explain financial transactions clearly and professionally.
• Maintain accurate patient medical records.
• Support hospital cleanliness and organization.
• Work closely with veterinarians, technicians, and staff to ensure seamless patient care.

Skills

Emergency veterinary experience

Customer service

Communication skills

Problem-solving

Organizational skills

Evenings/weekends flexibility

Job description

Virginia Veterinary Specialty & Emergency is seeking an Emergency Veterinary Client Service Representative (CSR) to join our fast-paced emergency department in Charlottesville, VA. You will be the first point of contact for clients and pets, delivering empathetic service while supporting our veterinary team in critical care environments.

This full-time position offers day-to-day client coordination, phone triage, appointment scheduling, and clear financial transactions.