Part-Time Weekend ER Client Service Representative (CSR)

Innovetive Petcare; Charlottesville (VA); In loco; USD 28.000 - 30.000; Part-time

Vantaggi offerti da questo lavoro

Night differential pay

Employee discounts on veterinary خدمات

Descrizione del lavoro

Virginia Veterinary Specialty & Emergency is seeking a Part-Time Weekend Emergency Veterinary Client Service Representative (CSR) in Charlottesville, VA. The CSR will be the first point of contact for clients, providing empathetic service in a fast-paced emergency environment.

Shifts include 6am-4pm or 7am-7pm on weekends, with a collaborative hospital team and opportunities for growth in the veterinary field.

Competenze

• Previous experience in veterinary, medical, or customer service roles preferred.
• Strong communication and interpersonal skills are essential.
• Ability to stay calm, compassionate, and professional during stressful moments.

Mansioni

• Welcome clients with warmth and compassion during stressful situations.
• Answer phones, schedule appointments, and manage patient check-ins and check-outs.
• Process payments and explain financial transactions clearly and professionally.
• Maintain accurate patient medical records.
• Support hospital cleanliness and organization.
• Work closely with veterinarians, technicians, and staff to ensure seamless patient care.

Conoscenze

Communication

Problem-solving

Calm under pressure

Organizational skills

Customer service experience

Descrizione del lavoro

Part-Time Weekend ER Client Service Representative (CSR)

Department: Receptionists

Employment Type: Part Time

Location: Charlottesville, Virginia

Compensation: $20.00 - $22.00 / hour

Description

Emergency Veterinary Client Service Representative (CSR) – Virginia Veterinary Specialty & Emergency

Do you thrive in fast-paced environments and enjoy supporting people during stressful moments? Virginia Veterinary Specialty & Emergency is seeking a compassionate and detail-oriented Client Service Representative (CSR) to join our Emergency Department. This role is essential in providing exceptional customer service to pet owners while supporting our veterinary team in delivering critical care.

About the Role

As an Emergency Veterinary CSR, you’ll often be the first point of contact for clients and their pets. You will provide empathy, professionalism, and clear communication while ensuring smooth hospital operations. This is an opportunity to be part of a life-saving veterinary emergency team and make a meaningful impact every day.

• Part-time, shifts include:
  • 6am-4pm OR 7am-7pm
  • Saturdays and/or Sundays
• Collaborative, supportive, and mission-driven hospital environment

Some of the responsibilities you will own in this role:

• Welcome clients with warmth and compassion during stressful situations
• Answer phones, schedule appointments, and manage patient check-ins and check-outs
• Process payments and explain financial transactions clearly and professionally
• Maintain accurate patient medical records
• Support hospital cleanliness and organization
• Work closely with veterinarians, technicians, and staff to ensure seamless patient care

Preferred Qualifications

• Previous experience in veterinary, medical, or customer service roles preferred
• Strong communication and problem-solving skills
• Ability to stay calm, compassionate, and professional under pressure
• Excellent organizational skills and attention to detail
• Flexibility to work evenings, weekends, and holidays

Benefits

• Be part of a dedicated veterinary emergency team that saves lives every day
• Opportunities for career growth and training in the veterinary field
• Supportive leadership and a collaborative work culture
• Competitive compensation, ($20-22/h) including night differential pay
• Employee discounts on veterinary services

At Virginia Veterinary Specialty & Emergency, we believe pets are family, and we are committed to providing the highest level of emergency veterinary care. If you are a motivated and compassionate individual looking for a rewarding career in veterinary client service, we want to hear from you!