Emergency Vet CSR: Compassionate Client Concierge

Innovetive Petcare; Charlottesville (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Night differential pay

Health, dental, and vision insurance

Paid Time Off and parental leave

401(k) with company match

Employee discounts on veterinary care

Job summary

Virginia Veterinary Specialty & Emergency is seeking an Emergency Veterinary Client Service Representative (CSR) to join our dedicated emergency department team in Charlottesville, VA. The CSR will be the first point of contact for clients and their pets, handling scheduling, check-ins, payments, and record-keeping with empathy and professionalism.

This full-time CSR role requires flexibility for 11AM–11PM shifts, including nights, weekends, and holidays, with night differential pay.

Qualifications

• Previous experience in veterinary, medical, or customer service roles preferred.
• Strong communication and problem-solving skills.
• Ability to stay calm, compassionate, and professional under pressure.
• Excellent organizational skills and attention to detail.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Welcome clients with warmth and compassion during stressful situations.
• Answer phones, schedule appointments, and manage patient check-ins and check-outs.
• Process payments and explain financial transactions clearly and professionally.
• Maintain accurate patient medical records.
• Support hospital cleanliness and organization.
• Work closely with veterinarians, technicians, and staff to ensure seamless patient care.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Flexibility

Job description

Virginia Veterinary Specialty & Emergency is seeking an Emergency Veterinary Client Service Representative (CSR) to join our dedicated emergency department team in Charlottesville, VA. The CSR will be the first point of contact for clients and their pets, handling scheduling, check-ins, payments, and record-keeping with empathy and professionalism.

This full-time CSR role requires flexibility for 11AM–11PM shifts, including nights, weekends, and holidays, with night differential pay.