Client Service Representative (Receptionist)

GeniusVets; Greensboro (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A veterinary emergency clinic in Greensboro, NC, is seeking a compassionate Customer Service Representative (CSR) to manage client interactions during emergencies. This role involves greeting clients, triaging emergency calls, and coordinating workflow with the medical team. Ideal candidates will have strong communication skills, patience in handling sensitive situations, and experience in customer service. Join a dedicated team to deliver exceptional care in a fast-paced environment.

Qualifications

• Experience in customer service, preferably in a veterinary or medical setting.
• Ability to handle emotionally charged situations with compassion.
• Excellent verbal communication skills.

Responsibilities

• Greet clients and their pets with empathy and professionalism.
• Answer phones, triage incoming calls, and provide information about services.
• Manage client check-ins, records, invoicing, and payments.

Skills

Empathy

Professionalism

Communication skills

Job description

Be the Calm in the Chaos

AtHappy Tails Veterinary Emergency Clinic (VEC), ourClient Service Representatives (CSRs)are the first voice and face our clients encounter during what is often one of the most stressful moments in their pet’s life. As anemergency-only practiceinGreensboro, NC, we rely on CSRs to bring empathy, clarity, and order to each interaction—making a meaningful difference from the very first call.
Whether you're welcoming someone through the door, answering a midnight emergency call, or helping a family say goodbye with compassion, your role is essential to our mission of delivering exceptional, heartfelt care.

What You’ll Be Doing
As a CSR at Happy Tails VEC, you'll:

• Greet clients and their pets with empathy and professionalism
• Answer phones, triage incoming calls, and provide accurate information about our services
• Manage check-ins, client records, invoicing, and payments with efficiency and care
• Support the medical team by coordinating client communication and ensuring smooth workflow
• Handle emotionally charged or sensitive situations with patience and compassion
• Work collaboratively with a close-knit team in a fast-paced emergency environment