ER Client Services Representative (CSR)

Innovetive Petcare; Charlottesville (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Night differential pay

Health, dental, and vision insurance

Paid Time Off and parental leave

401(k) with company match

Employee discounts on veterinary care

Job summary

Virginia Veterinary Specialty & Emergency is seeking an Emergency Veterinary Client Service Representative (CSR) to join our dedicated emergency department team in Charlottesville, VA. The CSR will be the first point of contact for clients and their pets, handling scheduling, check-ins, payments, and record-keeping with empathy and professionalism.

This full-time CSR role requires flexibility for 11AM–11PM shifts, including nights, weekends, and holidays, with night differential pay.

Qualifications

• Previous experience in veterinary, medical, or customer service roles preferred.
• Strong communication and problem-solving skills.
• Ability to stay calm, compassionate, and professional under pressure.
• Excellent organizational skills and attention to detail.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Welcome clients with warmth and compassion during stressful situations.
• Answer phones, schedule appointments, and manage patient check-ins and check-outs.
• Process payments and explain financial transactions clearly and professionally.
• Maintain accurate patient medical records.
• Support hospital cleanliness and organization.
• Work closely with veterinarians, technicians, and staff to ensure seamless patient care.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Flexibility

Job description

ER Client Services Representative (CSR)

Department: Receptionists

Employment Type: Full Time

Location: Charlottesville, Virginia

Compensation: $20.00 - $22.00 / hour

Description

Emergency Veterinary Client Service Representative – Virginia Veterinary Specialty & Emergency

Do you thrive in fast-paced environments and enjoy supporting people during stressful moments? Virginia Veterinary Specialty & Emergency is seeking a compassionate and detail-oriented Client Service Representative (CSR) to join our Emergency Department. This role is essential in providing exceptional customer service to pet owners while supporting our veterinary team in delivering critical care.

About the Role

As an Emergency Veterinary CSR, you’ll often be the first point of contact for clients and their pets. You will provide empathy, professionalism, and clear communication while ensuring smooth hospital operations. This is an opportunity to be part of a life-saving veterinary emergency team and make a meaningful impact every day.

• Full-time or Part-time: 11AM - 11PM
  • 1 week day shift
  • Saturday and Sunday
• Dedicated to our Emergency Department (nights, weekends, and holidays required)
• Night differential pay for evening and overnight shifts
• Collaborative, supportive, and mission-driven hospital environment

Some of the responsibilities you will own in this role:

• Welcome clients with warmth and compassion during stressful situations
• Answer phones, schedule appointments, and manage patient check-ins and check-outs
• Process payments and explain financial transactions clearly and professionally
• Maintain accurate patient medical records
• Support hospital cleanliness and organization
• Work closely with veterinarians, technicians, and staff to ensure seamless patient care

Preferred Qualifications

• Previous experience in veterinary, medical, or customer service roles preferred
• Strong communication and problem-solving skills
• Ability to stay calm, compassionate, and professional under pressure
• Excellent organizational skills and attention to detail
• Flexibility to work evenings, weekends, and holidays

Benefits

• Be part of a dedicated veterinary emergency team that saves lives every day
• Opportunities for career growth and training in the veterinary field
• Supportive leadership and a collaborative work culture
• Competitive compensation, ($20-22/h) including night differential pay
• Comprehensive benefits package:
  • Paid Time Off (PTO) and paid parental leave
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Employee discounts on veterinary services
    

At Virginia Veterinary Specialty & Emergency, we believe pets are family, and we are committed to providing the highest level of emergency veterinary care. If you are a motivated and compassionate individual looking for a rewarding career in veterinary client service, we want to hear from you!