Emergency Vet Client Experience Specialist

DoveLewis Veterinary Emergency and Specialty Hospital; Portland, Northern (OR, KY); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision

Employer-sponsored retirement plan (4

Job summary

DoveLewis Veterinary Emergency and Specialty Hospital is hiring for full-time Client Service Representatives to join our Client Experience Team.

You will be the first point of contact for clients and their pets in a high-volume emergency hospital, providing compassionate support in urgent situations.This role requires at least 1 year of high-volume, in-person customer service experience, strong multitasking and attention to detail.

Qualifications

• Minimum 1 year of high-volume, in-person customer service experience.
• Ability to manage competing priorities in a fast-paced environment.
• Experience with appointment scheduling (medical or veterinary preferred).

Responsibilities

• Serve as primary contact for clients and their pets in a busy emergency setting.
• Manage in-person interactions, multi-line phones, and administrative tasks.
• Coordinate with medical staff and external partners under pressure.
• Maintain accuracy and composure in urgent situations.

Skills

High-volume customer service

Multitasking

Prioritization

Empathy in client interactions

Cash handling

Typing 45 WPM

Education

High School Diploma or equivalent

Tools

Scheduling software

Job description

DoveLewis Veterinary Emergency and Specialty Hospital is hiring for full-time Client Service Representatives to join our Client Experience Team.

You will be the first point of contact for clients and their pets in a high-volume emergency hospital, providing compassionate support in urgent situations.This role requires at least 1 year of high-volume, in-person customer service experience, strong multitasking and attention to detail.