Client Service Representative

DoveLewis Veterinary Emergency & Specialty Hospital; Portland (OR); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Dental

Vision

Mental health support copays

Flexible Spending Account

Paid vacation and sick time

Holiday pay

Bereavement leave

Retirement plan

Student debt repayment assistance

Job summary

DoveLewis Veterinary Emergency and Specialty Hospital in Oregon is hiring full-time Client Service Representatives to join our Client Experience Team. You are the first point of contact for clients and their pets in a high-volume emergency hospital environment.

The role requires at least 1 year of high-volume, in-person customer service experience, the ability to manage multiple priorities, and composure under pressure.

Qualifications

• Minimum 1 year of high-volume, in-person customer service experience required.
• Ability to manage competing priorities in a fast-paced environment.
• Experience handling high-stress interactions with professionalism and empathy.
• Strong attention to detail and ability to work quickly without sacrificing accuracy.
• Proven ability to remain composed and effective under pressure.
• Experience with appointment scheduling (medical or veterinary scheduling preferred).
• Veterinary customer service or medical field experience preferred.

Responsibilities

• Serve as the primary point of contact for clients and their pets in a high-volume emergency hospital.
• Manage in-person interactions, multi-line phones, and administrative duties gracefully.
• Coordinate with medical staff and external partners during urgent situations.
• Maintain accuracy and composure while supporting clients and teams.

Skills

High-volume customer service

Multitasking

Communication

Attention to detail

Typing 45 WPM

Cash handling

Team player

Education

High School Diploma or equivalent

Tools

Multi-line phone system

Job description

DoveLewis Veterinary Emergency and Specialty Hospital is hiring for full-time Client Service Representatives to join our Client Experience Team.

Are you a quick thinker with strong customer service skills? A multi-tasking, problem-solver interested in bringing your skills into the veterinary field? Our Client Service Representatives help support pet owners, animals, and medical teams in Oregon’s top veterinary hospital.

About The Role

As a member of the Client Experience Team, you are the primary point of contact for clients and their pets in a high-volume emergency veterinary hospital environment. Due to the pace and complexity of the role, candidates must have prior experience in high-volume, client-facing environments.

This position requires the ability to simultaneously manage in-person client interactions, multi-line phone systems, and administrative responsibilities while maintaining accuracy and composure. You will regularly support clients in urgent and emotionally charged situations and must be able to prioritize effectively while coordinating with medical staff and external partners.

Success in this role depends on strong organizational skills, sound judgment, and the ability to operate efficiently under pressure.

Compensation

$20–$22/hour for Client Service Representatives

Overnight and weekend differential pay available for applicable shifts

Schedule

CSR team members work a 3/4 rotation (three 10 hour shifts week one, and 4 ten hour shifts week two).

We are currently hiring for Swing and Day shifts.

As a 24/7/365 emergency hospital, this role requires availability for weekends and holidays.

What We’re Looking For

• Minimum 1 year of high-volume, in-person customer service experience required
• Demonstrated ability to manage competing priorities simultaneously in a fast-paced environment
• Experience handling high-stress interactions with professionalism and empathy
• Strong attention to detail and ability to work quickly without sacrificing accuracy
• Proven ability to remain composed and effective under pressure
• Experience with appointment scheduling (medical or veterinary scheduling strongly preferred)
• Veterinary customer service or medical field experience preferred
• Proficiency with computers and ability to learn new systems quickly
• Ability to type at least 45 WPM while actively engaging with clients
• Comfortable operating multi-line phone systems while assisting in-person clients
• Accurate cash handling skills
• Ability to work independently and as part of a team
• High School Diploma or equivalent required (relevant experience may substitute)

What Matters Most

• You can consistently manage multiple workflows without dropping details
• You make sound decisions quickly in a fast-moving environment
• You bring proven experience that translates directly to this level of pace and responsibility

Any suitable combination of experience or education may substitute for the above.

What You Can Look Forward To At DoveLewis

• Advancing your emergency and critical care skillset at a teaching hospital dedicated to the growth of our employees.
• Equitable Health Benefits including
  • Medical
  • Dental
  • Vision
  • $0 mental health copays
  • preventative care
  • LGBTQIA-friendly providers
  • options for families
• Life Insurance
• Flexible Spending Account (medical and dependent care)
• Paid vacation and sick time
• Holiday pay
• Bereavement leave, including time off when a pet family member passes away
• 403(b) retirement account with free financial advising available
• Student debt repayment assistance for all employees
• As part of a nonprofit with community-focused services your work makes a difference to the animal-loving community and to individual pet owners on a daily basis.

DoveLewis is an equal opportunity employer dedicated to workforce diversity and a drug-free workplace. Pre-employment drug and background screening required.