Emergency Towing Dispatcher

PRIORITY TOWING AND RECOVERY INC; Columbia (MD); On-site; USD 48,712,000 - 54,443,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

PRIORITY TOWING AND RECOVERY INC seeks a reliable Dispatcher to handle emergency and non-emergency calls from a central location in Columbia, MD. You will receive requests, transmit messages and track vehicles, with evenings and weekends required.

The ideal candidate communicates calmly under pressure, multitasks efficiently and ensures accurate, timely information flow to field crews. In-person work is required.

Qualifications

• Proven experience as dispatcher or relevant position.
• Tech-savvy with knowledge of relevant methods.
• Fast typing with experience in data entry.
• Knowledge of procedures and guideline for emergency situations.
• Proficient in English (oral and written).
• Outstanding organizational and multitasking abilities.
• Active listener with excellent communication skills.
• Sound judgement and critical thinking.
• High school diploma.

Responsibilities

• Receive emergency and non-emergency calls and record significant information.
• Address problems and requests by transmitting information or providing solutions.
• Receive and dispatch orders for products or deliveries.
• Prioritize calls according to urgency and importance.
• Use phone or computer to send crews, vehicles or other field units to appropriate locations.
• Monitor the route and status of field units to coordinate and prioritize their schedule.
• Provide field units with information about orders, traffic, obstacles and requirements.
• Enter data in computer system and maintain logs and records of calls, activities and other information.

Skills

Dispatcher experience

Tech-savvy

Data entry

Emergency procedures

English proficiency

Organizational skills

Active listening

Critical thinking

High school diploma

Education

High school diploma

Job description

PRIORITY TOWING AND RECOVERY INC seeks a reliable Dispatcher to handle emergency and non-emergency calls from a central location in Columbia, MD. You will receive requests, transmit messages and track vehicles, with evenings and weekends required.

The ideal candidate communicates calmly under pressure, multitasks efficiently and ensures accurate, timely information flow to field crews. In-person work is required.