Towing Dispatcher

PRIORITY TOWING AND RECOVERY INC; Columbia (MD); On-site; USD 48,712,000 - 54,443,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

PRIORITY TOWING AND RECOVERY INC seeks a reliable Dispatcher to handle emergency and non-emergency calls from a central location in Columbia, MD. You will receive requests, transmit messages and track vehicles, with evenings and weekends required.

The ideal candidate communicates calmly under pressure, multitasks efficiently and ensures accurate, timely information flow to field crews. In-person work is required.

Qualifications

• Proven experience as dispatcher or relevant position.
• Tech-savvy with knowledge of relevant methods.
• Fast typing with experience in data entry.
• Knowledge of procedures and guideline for emergency situations.
• Proficient in English (oral and written).
• Outstanding organizational and multitasking abilities.
• Active listener with excellent communication skills.
• Sound judgement and critical thinking.
• High school diploma.

Responsibilities

• Receive emergency and non-emergency calls and record significant information.
• Address problems and requests by transmitting information or providing solutions.
• Receive and dispatch orders for products or deliveries.
• Prioritize calls according to urgency and importance.
• Use phone or computer to send crews, vehicles or other field units to appropriate locations.
• Monitor the route and status of field units to coordinate and prioritize their schedule.
• Provide field units with information about orders, traffic, obstacles and requirements.
• Enter data in computer system and maintain logs and records of calls, activities and other information.

Skills

Dispatcher experience

Tech-savvy

Data entry

Emergency procedures

English proficiency

Organizational skills

Active listening

Critical thinking

High school diploma

Education

High school diploma

Job description

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Pay

$17.00 - $19.00 per hour

Job description

We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. Hours will include evenings and weekends. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Responsibilities

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information

Skills

• Proven experience as dispatcher or relevant position
• Tech-savvy with knowledge of relevant methods
• Fast typing with experience in data entry
• Knowledge of procedures and guideline for emergency situations
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• High school diploma

Job Type: Full-time

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule

• 10 hour shift
• Every weekend
• Holidays
• Night shift
• Overtime

Ability to Commute

• Columbia, MD 21044 (Required)

Ability to Relocate

• Columbia, MD 21044: Relocate before starting work (Preferred)

Work Location: In person