Dispatcher 3rd Shift

VALOR BUYCO LLC; Salem (WV); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k)

Job summary

Brown & Son Towing in Salem, VA is hiring a Tow Dispatcher for the 3rd shift (10p–6a, Monday–Friday). You’ll be the first contact for customers, motor clubs, police and fleet accounts, and you will dispatch the right truck quickly and safely to each call.

Experience in towing dispatch is preferred, along with the ability to stay calm under pressure and juggle multiple screens and systems. A strong phone manner and clear written communication are essential to success in this role.

Qualifications

• Dispatch in towing is required.
• Heavy Wrecker Towing or transportation experience is a strong plus.
• Good knowledge of local roads and geography.
• Comfortable with computers and able to use several screens and systems at once.
• Clear phone manner and strong written communication.
• Able to prioritize, multitask and stay composed under pressure.

Responsibilities

• Answer incoming calls and take roadside assistance and towing requests from customers, police rotation lists, insurance companies and commercial accounts.
• Collect accurate call details: location, vehicle year/make/model, condition, drop-off location and payment method.
• Assign calls to drivers based on location, truck type and availability.
• Track drivers in real time with GPS and dispatch software, and update ETAs for customers and account partners.
• Enter and close out calls in the dispatch system with correct charges, mileage and notes.
• Accept, decline and manage digital motor club jobs within required response times.
• Coordinate police-requested tows, impounds, private property tows and vehicle releases, following state and local rules.
• Handle customer questions and complaints professionally, and escalated problems to management when needed.
• Keep in contact with drivers throughout each shift about safety, delays and changes on scene.
• Help with billing records, impound lot inventory and end-of-shift reports as needed.

Skills

Dispatch in towing

Clear phone manner

Written communication

Education

High school diploma or GED

Tools

Towbook

Omadi

Beacon

Job description

Description

Dispatcher - Towing Industry 3rd Shift

Company: Brown & Son Towing

Location: Salem, VA Full-time

• 10p - 6a; Monday-Friday
• Experience in Towing Dispatch, and prefer Wrecker towing dispatch.
• Full benefits package

Brown & Son Towing is hiring a Tow Dispatcher. You'll be the first contact for customers, motor clubs, police and fleet accounts. You'll send the right truck and driver to every call quickly and safely. Stranded drivers depend on you to stay calm when things get busy.

Key Responsibilities

• Answer incoming calls and take roadside assistance and towing requests from customers, police rotation lists, insurance companies and commercial accounts.
• Collect accurate call details: location, vehicle year/make/model, condition, drop-off location and payment method.
• Assign calls to drivers based on location, truck type (light, medium or heavy duty, flatbed, wheel-lift) and availability.
• Track drivers in real time with GPS and dispatch software, and update ETAs for customers and account partners.
• Enter and close out calls in the dispatch system (e.g., Towbook, Omadi, Beacon) with correct charges, mileage and notes.
• Accept, decline and manage digital motor club jobs within required response times.
• Coordinate police-requested tows, impounds, private property tows and vehicle releases, following state and local rules.
• Handle customer questions and complaints professionally, and escalated problems to management when needed.
• Keep in contact with drivers throughout each shift about safety, delays and changes on scene.
• Help with billing records, impound lot inventory and end-of-shift reports as needed.

Benefits

• Health, dental and vision insurance
• Paid time off
• 401(k)

Valor Fleet Services is an equal opportunity employer.

Requirements

Qualifications

High school diploma or GED.

Dispatch in towing required. Heavy Wrecker Towing or transportation experience is a strong plus.

Good knowledge of local roads and geography.

Comfortable with computers and able to use several screens and systems at once.

Clear phone manner and strong written communication.

Able to prioritize, multitask and stay composed under pressure.

Physical and Work Environment

Sit for long periods using a phone headset, computer and radio.

Work in a fast-paced office setting with frequent interruptions.