Emergency Telecommunicator Supervisor

Laramie County Government; Cheyenne (WY); On-site; USD 52,000 - 75,000; Full time

Job summary

Laramie County Government seeks a Dispatcher Supervisor to coordinate day-to-day operations at the Laramie County Combined Communications Center. The role includes supervising dispatch staff, training, and ensuring timely emergency response actions. Strong knowledge of dispatch protocols and leadership is essential, with EMS/EMD experience preferred.

The position emphasizes shift coordination, tool usage, and ongoing staff development within a public safety setting.

Qualifications

• Three (3) years emergency dispatch experience; or equivalent combination of education, training and experience.
• Must have CPR Certification, EMD Certification, POST Certification, law enforcement dispatch training, and NCIC/NLETS training.

Responsibilities

• Coordinate and supervise dispatch operations for assigned shift.
• Train and evaluate dispatch personnel.
• Manage staff scheduling; prepare time sheets.
• Respond to calls and provide emergency response assistance; dispatch crews.
• As required, serve as Training Officer, EMD Instructor and CPR Instructor.
• As required, maintain MSAG databases and address changes.
• Perform administrative duties and respond to emails.

Skills

Dispatch operations

Emergency response coordination

Staff supervision

Training delivery

Knowledge of dispatch technology

Instructional leadership

Education

CPR Certification

EMD Certification

POST Certification

NCIC/NLETS training

Law enforcement dispatch training

Tools

MSAG databases

Dispatch software

Job description

Summary

Under general supervision, coordinates and participates in the day to day dispatch operations and activities for Laramie County Combined Communications Center.

Essential Job Functions

(Essential function, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

• Coordinates and participates in dispatch operations and activities for an assigned shift.
• Supervises, trains and evaluates assigned dispatch personnel.
• Coordinates staff scheduling; prepares time sheets.
• Responds to calls and provides emergency response assistance; dispatches emergency response crews and law enforcement officials; covers shift and performs dispatcher functions as required.
• Performs administrative activities including reviewing daily observation reports for new hires, reviewing calls for service from previous shifts, and responding to email correspondence.
• Provides assistance with complaint resolution; addresses shift/departmental issues.
• As required, serves as Training Officer for new personnel.
• As required, serves as EMD Instructor; teaches emergency medical dispatch procedures to new employees and recertifies dispatchers.
• As required, serves as CPR Instructor; teaches CPR to new employees; recertifies all dispatcher annually.
• As required, serves as MSAG Coordinator; maintains databases and updates new streets and address changes.
• Performs other duties as assigned or required.

Qualifications

Knowledge And Skills

• Knowledge of dispatch services, activities and processes.
• Knowledge of dispatch technology and tools.
• Knowledge of emergency response standards and protocol.
• Knowledge of law enforcement, fire suppression, and emergency medical technology, terminology, and practices.
• Knowledge of supervisory principles, practices, and methods.
• Skill in coordinating dispatch/emergency response services.
• Skill in determining the appropriate level of emergency crew and law enforcement staff to dispatch.
• Skill in providing necessary instruction or information pertinent to officer and citizen well being.
• Skill in liaising with relevant internal and external parties in relation to the delivery of dispatch services.
• Skill in supervising, training and evaluating assigned personnel.

Minimum Qualifications

Three (3) years emergency dispatch experience; or equivalent combination of education, training and experience. Must have CPR Certification, EMD Certification, POST Certification, law enforcement dispatch training, and NCIC/NLETS training.