Public Safety Dispatcher — Emergency Communications

Laramie County Government; Cheyenne (WY); On-site; USD 42,000 - 65,000; Full time

Job summary

Laramie County Government is seeking a skilled Public Safety Dispatcher to join our emergency communications team. The role requires operating 911, Text-2-911, and TTY/TDD lines, coordinating multiple dispatch channels, and providing critical information to responders.

You will work with a Computer Aided Dispatch (CAD) system, monitor GPS data, and support emergency services with accurate data entry and timely responses. Candidates must pass a background check and drug screen.

Qualifications

• High School Diploma or equivalent; able to pass pre-employment drug screen and background check.
• Shift work, holidays, and weekend availability may be required.

Responsibilities

• Respond to 911, Text-2-911, and TTY/TDD calls from the public and agencies; initiate information exchanges as needed.
• Identify and coordinate Emergency Fire Dispatch (EFD), Emergency Medical Dispatch (EMD), and Emergency Police Dispatch (EPD) calls; provide caller guidance as needed.
• Use Computer Aided Dispatch (CAD) to enter calls, track responder status, and research data for calls and responders.
• Monitor responders via telephone, radio, CAD, and GPS; ensure expeditious dispatch of appropriate units.
• Coordinate information flow between public safety responders and governmental/civilian support agencies; notify about system malfunctions and request tow services.
• Utilize CJIS to inquire about persons and property; review driver history, vehicle registrations, and criminal history.

Skills

Dispatch protocols knowledge

Emergency communication systems

CJIS knowledge

Radio operation

CAD systems proficiency

Attention to detail

Education

High School Diploma or equivalent

Tools

CAD System

CJIS Interface

Radio Equipment

Job description

Laramie County Government is seeking a skilled Public Safety Dispatcher to join our emergency communications team. The role requires operating 911, Text-2-911, and TTY/TDD lines, coordinating multiple dispatch channels, and providing critical information to responders.

You will work with a Computer Aided Dispatch (CAD) system, monitor GPS data, and support emergency services with accurate data entry and timely responses. Candidates must pass a background check and drug screen.