911 Emergency Communications Operator Recruit

City of Laramie Fire Department; Laramie (WY); On-site; USD 40,000 - 56,000; Full time

Job summary

The City of Laramie Fire Department is hiring a 911 Emergency Communications Operator Recruit to be the first point of contact for citizens in need. The role includes handling 911 and non-emergency calls, delivering pre-arrival instructions, and working toward certification through in-house and Wyoming Law Enforcement Academy training.

Applicants should have a high school diploma or GED, typing speed of 40 wpm, and strong computer and communication skills.

Qualifications

• High school diploma or GED equivalent.
• Experience with computers.
• Minimum typing speed of 40 words per minute.
• Strong multitasking skills.
• Excellent communication and customer service abilities.

Responsibilities

• Quickly and accurately obtain and disseminate information from one or more sources.
• Work as part of a team and with diverse personalities over time.
• Answer incoming 911 and non-emergency calls while staying calm.
• Provide medical pre-arrival instructions when needed.
• Gain trust and manage hysterical or hostile individuals professionally.
• Enter data into a complex dispatch system.
• Comply with confidentiality laws for sensitive information.
• Maintain composure under pressure while handling high-stress calls.
• Complete 12 weeks of in-house training; attend Wyoming Law Enforcement Academy within two years of hire.

Skills

Typing speed

Multitasking

Communication skills

Customer service

Computers experience

Education

High school diploma or GED

Job description

**The City of Laramie is accepting applications for a 911 Emergency Communications Operator Recruit. Qualified candidates will remain on an eligibility list for up to one year. This position will provide a critical link in the City and County's ability to deliver law enforcement, fire, and emergency medical services, by being the first and most vital contact with citizens in need. If you are looking for a career in helping the community,**

Duties & Responsibilities

• Quickly and accurately obtain and disseminate exact information from one or more sources simultaneously.
• Work as part of a team and work with a variety of personalities and temperaments on a long-term basis.
• Answer incoming 911 and non-emergency telephone calls while remaining calm.
• Provide medical pre-arrival instructions as necessary during life threatening situations.
• Assertively and compassionately gain the trust and control hysterical and/or hostile citizens without taking personal offense.
• Make multiple entries into a complex computerized dispatch system.
• Comply with a multitude of confidentiality laws regarding highly sensitive and personal information.
• Control emotions under extreme pressure while taking and/or dispatching a variety of high stress calls for service.
• Complete a minimum of 12 weeks of in-house training; within two years of hire date, attend Wyoming Law Enforcement Academy for a 2-week certification course.

****** Work schedules for all employees include nights, weekends, and holidays. ******

****** Work schedules are bid by seniority. ******

Experience Required

• High school diploma or GED equivalent
• Experience with computers
• Minimum typing speed of 40 words per minute
• Strong multitasking skills
• Excellent communication and customer service abilities

A 2-hour minimum observation in the dispatch center is required before an interview will be scheduled. (Exceptions may be granted for out-of-town candidates.) A supervised typing test and a computer-based skills assessment (with an 80% proficiency rating) are required upon successful completion of an interview.

Successful applicants must submit to a comprehensive background investigation and driver license check. Applicants who are offered appointments will be required to pass a minimal physical examination and drug screening exams as well as a psychological exam.

*The City of Laramie is an EEO/ADA employer and a smoke-free workplace per City ordinance.*