Dispatcher (Communications Technician).

City of Sheridan; Sheridan (WY); On-site; USD 42,000 - 54,000; Full time

Job summary

City of Sheridan seeks a skilled emergency communications professional to support Sheridan County law enforcement, fire, EMS and other emergency services. The role involves dispatching, monitoring radios, answering 911 lines, and utilizing CAD/NCIC systems in a fast-paced environment.

The position emphasizes accurate record keeping, adherence to laws and procedures, and coordination across agencies to ensure timely response and officer safety.

Qualifications

• Knowledge of federal and state laws and local ordinances.
• Knowledge of city and department policies and procedures.
• Knowledge of NCIC procedures and rules.
• Knowledge of Sheridan County streets and roads.
• Knowledge of communication center functions and equipment.

Responsibilities

• Monitors and records location of multiple related agencies; monitors and answers radios for related agencies; answers multiple phone lines to collect information, determine appropriate agency, and dispatch appropriate emergency or non-emergency personnel.
• Utilizes and operates various systems and protocols for natural and man-made disasters.
• Answers multiple 911 phone lines for fire, EMS, and law enforcement; dispatches appropriate agencies; initiates paging of appropriate responders to specific calls for service; correctly operates E911 TDD calls; correctly identifies and utilizes Phase I and II technology.
• Performs emergency medical dispatching duties over phone lines until EMS units arrive.
• Monitors and ensures officer safety.
• Maintains a continuous, complete, and accurate radio log of all radio activity for multiple agencies.
• Operates and maintains the Computer Aided Dispatch (CAD) program by entering a running radio log, entering all types of incoming calls, and entering cases as requested or needed; tracks people on probation.
• Operates the Code Red System for call-outs and evacuations within the county; issues messages on the Emergency Alert System.
• Operates the records management system.
• Operates the National Crime Information Computer (NCIC), including fire entry, processes, and response in compliance with federal guidelines and time constraints.
• Answers Crime Stopper line; collects information and disseminates it to the proper agency.
• Monitors building security cameras and entrances.
• Monitors alarm systems and alarm computers for multiple locations.
• M aintains a controlled burn log.
• M aintains lost and found pet log.
• Performs related duties.

Skills

Emergency communications

Radio dispatch

CAD entry

NCIC procedures

E911 knowledge

Tools

CAD system

NCIC system

Code Red

Records Management System

E911 protocols

Job description

This position is responsible for performing technical communications duties in support of Sheridan County law enforcement, medical, fire, and other emergency services operations. May be designated as Entry, Basic, Advanced, or Professional based on experience and certification level.

MAJOR DUTIES

• Monitors and records location of multiple related agencies; monitors and answers radios for related agencies; answers multiple phone lines to collect information, determine appropriate agency, and dispatch appropriate emergency or non-emergency personnel.
• Utilizes and operates various systems and protocols for natural and man-made disasters.
• Answers multiple 911 phone lines for fire, EMS, and law enforcement; dispatches appropriate agencies; initiates paging of appropriate responders to specific calls for service; correctly operates E911 TDD calls; correctly identifies and utilizes Phase I and II technology.
• Performs emergency medical dispatching duties over phone lines until EMS units arrive.
• Monitors and ensures officer safety.
• Maintains a continuous, complete, and accurate radio log of all radio activity for multiple agencies.
• Operates and maintains the Computer Aided Dispatch (CAD) program by entering a running radio log, entering all types of incoming calls, and entering cases as requested or needed; tracks people on probation.
• Operates the Code Red System for call-outs and evacuations within the county; issues messages on the Emergency Alert System.
• Operates the records management system.
• Operates the National Crime Information Computer (NCIC), including fire entry, processes, and response in compliance with federal guidelines and time constraints.
• Answers Crime Stopper line; collects information and disseminates it to the proper agency.
• Monitors building security cameras and entrances.
• Monitors alarm systems and alarm computers for multiple locations.
• Maintains a controlled burn log.
• Maintains lost and found pet log
• Performs related duties.

KNOWLEDGE REQUIRED BY THE POSITION

• Knowledge of relevant federal and state laws and local ordinances.
• Knowledge of city and department policies and procedures.
• Knowledge of NCIC procedures and rules.
• Knowledge of Sheridan County streets and roads.
• Knowledge of communication center functions and equipment.

This position is part of the Law Enforcement pension and can retire with full retirement benefits after 20 years of service.